Customer Ratings & Reviews

Love this service! I have used the replacement service on a few devices that I've purchased in the store and every time I've needed to use it the service has been nothing but phenomenal. They have your service record on file, help you find a replacement and get you all taken care of in the store without having to wait days or weeks for a replacement to be mailed to you. It's definitely worth the investment on certain products!

Love there customer service. Always happy to take care of you..

I love the best buy warranty, gives me a piece of mind that for almost any reason my product stops working I have a solution.

For an item like my son's iPad case and being taken to and from high school each day, this was one replacement plan I felt was worth the extra cost to ensure his case functions through his last year of high school and first year of college later this year. Felt it was reasonably price in comparison to other plans warranties and Geek Squad keeps things simple when you have issues versus playing phone tag with outsourced warranty companies.

Get the warranty because you never know. My keyboard just stopped working and I loved that keyboard but they did not have that same board so I purchased a cheaper on. I wasn't happy about it but lease I got a new replacement

Most companies dont let you return or reverse an insurance for a product, but I was surprised with BestBuy Geeksquad! Yall are legends frfr

I have told this to everyone I get to know and will continue to, BESTBUY HAS THE BEST REPLACEMENT POLICY OUT THERE. FULL STOP. If you have ANYTHING you think you would want to get replaced in 2 years and it has problems, then you can just return it and get a new one! This plan can be very cheap and great for things like gaming console controllers, which I often find myself replacing every 6 month. I just take it in, get a new controller and then pay 1 quarter of the price of a new controller, and just get a new plan on top of that and repeat. Worth every penny!

Geek squad warranties are always great. Whenevee my stuff broke it got fixed/replaced with no issues.

Haven’t had to use it yet so can’t say much but the price was worth it I guess

Fast service with attention to detail. Fast turnaround time.

Replacement of gaming keyboard was a breeze once we survived the poorly designed navigation of the automated website and phone systems. The representatives were courteous, knowledgeable, patient, and helpful while we worked out what to do since the keyboard we wanted was no longer available.

GeekSquad is honestly the only reason why I make all of my purchases at best buy. Easy, Fast, and always on time. Never have trouble

Must have since products will go bad eventually. This will keep it covered past the manufacture warranty.

The agents are great and easy to work with. Very knowledgeable about their products and services.

Jesse and Dom set up my 3-camera Eufy security system plus 2 WiFi signal boosters. They were professional, personable, and thorough. I never felt as if they were in a rush to get on to the next job; they are patient and answered all my questions and offered practical advice on how to get the most out of my batteries and camera placement. Thanks so much; I'm confident in how to use my security system and feel safer already!

Capital Mall Geek Squad staff were courteous and helpful when my son's keyboard was exchanged. The 2nd salesman was super knowledgeable with choosing a replacement. Effortless exchange.

I use it for anything like hardware or software problems, the warranty is a pace of mind

Great work mouse. Comfortable and side scroll is useful

Im not much into purchasing warranty plans for peripheral objects but I've already had to replace some, so why not?

Always remember to purchase the protection plan for computer system parts never know if you have a problem with it.