Customer Ratings & Reviews

Always love getting protection with the ease of just going to the store with any issues I may have

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

Works as it should, i prefur other wireless mouse and kb although.

This keyboard gives you the correct amount of clicks taps that we like to hear from the build your own keyboard but it’s pre made.

Bought a keyboard for my son and it disintegrated over 16 months. Walked into best buy and they gave me my money back so I could buy him a new one. Doesn't make sense but I'm not going to complain.

The girl that helped me with returning my sons headphones because they broke.. was so nice!! She made the transaction so smooth.

Live this service very knowledgeable staff excellent customer service. Very quick with this service. Definitely recommend for all purchases at Best Buy.

So far since I bought it, about 2 months now. It has held up pretty well, it's seen it's fair share of cat and dog attacks. And it's still keeps on working.

The people in charge explained how the protection works and gave me a guide that highlighted the process to use the service. I'm confident but you can never be too careful with tech

I haven't had to use it yet because product is brand new but I've used them in previous situations and they are quick to take care of the problem

Has great customer service, kind, respectful, helpful, and knowledgeable in answering questions relating to any electronic questions. Geek squad knows what their doing and fixes problems in a timely manner! Highly recommended !!!!

I bought this mouse in December of 2021, its been an amazing mouse don't get me wrong, fully customizable, RGB, does what i need it to do, however the middle mouse button clicks but it does not rotate screens 360 degrees while gaming. Beware that this is a common problem with these mice and make sure to get a warranty if you do buy this. Best buy wont replace this unless you take it into store.

I would recommend this to everyone and all folks who want some nice

Always get geek squad protection. It’s a must for all electronics.

Amazing service very quick and reliable definitely would use it again

I have purchased the geek squad warranty for other products . When I needed to use the warranty , was very satisfied . Product couldn’t be repaired, Best Buy replaced with similar item . I did have to pay price difference since not on sale . But much better than buying it again .

Its nice to have a safety plan for my items via Geek Squad

Love the replacement plan!!! Saved my behind so many times and it’s so easy to use! Just bring your items to a cashier, give them your number to look up the warranty and if they have the same item in stock u get a replacement on the spot no cost. The best part is you can purchase the plan again on the replacement item.

Amazing sound. Great Quality. My son and i love them

Honestly best buys fix or replace warranty is incredibly straightforward and honestly very good. I've had no issues with it yet and it's flexible while maintaining good service which is hard for a lot of warranties to do. The downside however, is if you start breaking your devices constantly it's gonna cost you a lot. But that's an issue that you have to fix yourself, not best buy. This warranty is specifically meant to outlast the manufacturer warranty and MAYBE, on rare cases of accidental damage or just straight up laziness, be easy to use to get an instant, no fuss replacement at your local best buy store.