Customer Ratings & Reviews

It's silly not to buy the protection plan on something like a $150+ mouse. The peace of mind knowing that if it stops working right, I can walk into Best Buy and walk out with a new one is a big comfort. I don't feel that the manufacturer's warranty is sufficient because I'm without my peripheral during the transit time back and forth with the manufacturer/

Geek Squad is Amazing, got to give Extra Credit to Alex, great people, polite, professional, and Friendly Alex did a great job for me. I check to Best Buy web site, Best Buy is my go-to Place for my electronics

[Employee of bestbuy] Been needing a gaming headset for a while and finally bought. These are memory foam ear pads so it's more breathable than the fake leather pads on other gaming headsets. The mic made a noticeable difference as my friends could hear me clearly on Discord. The sound gets the job done and emulates surround sound decently to hear footsteps in-game. Lighting can be turned off using their Logitech G Hub software.

Glad I bought this. Wasn't too sure if I had a faulty product but easily can replace it without worrying if Best Buy would accept the original product I bought. I feel more comfortable buying this than risking getting a product that could be user-blamed and not get a refund/exchange. I'm normally not the type that goes to costumer service so it eases my worry knowing I'm guaranteed to get an replacement!

Geek squad offers the best protection plan on products. It has never failed me in a time of need. Whenever an item broke or needed to be fixed they were quick to help, either replacing my product completely or repairing if possible. Depending on the type of plan and what it covered for your specific device. Geek squad protection plan is the exact reason I always purchase my tech through Best-Buy!

Geek squad service/warranty is amazing. For year I’ve always declined any type of warranty coverage but in the last two year I’ve started to buy it for any purchase that is eligible. Any issue I’ve ever had has been met with a replacement with no hassle whatsoever. I’ll always purchase they’re protections moving forward. Great job Best Buy!! Thanks.

I love these Geek Squad guys they are the coolest people on Earth

Love the 2-Year Accidental Geek Squad Protection..

I haven't had to use this quite yet, hoping I don't have to but it's there and it's nice to have for my expensive equiptment

Loved having this to protect my products. Easy to use.

love it , it works great wouldn’t want any other mouse than this one

[Employee of bestbuy] The replacement plan has come in handy more times than I want to admit! It is nice to have the piece of mind that my products are insured. My local best buy takes care of me!

Although it's usually the best advice to avoid product warranties, I've come to love Best Buy's Geek Squad service. I've easilly replaced several tech items that've malfunctioned soon after the manufacturers warranties have run out. Normally I'd be stuck with a broken and useless item, but instead I just walked into my local Best Buy, handed in the defective item and immediately received a brand new replacement. Quick and very easy.

Always and I mean Always purchase protection the Geek Squad Plans are a lifesaver they ensure that if your product goes bad you're not stuck without a replacement or repair option. Things fail, but you can replace.

I usually avoid extended warranties; many companies use them as a way to further boost profits by charging more than they expect to pay out on average. But Best Buy has very good replacement policies and especially on some products which may have a higher risk of damage or are expensive to replace, I usually do get the warranty. I've made use of the warranty once or twice. Biggest problem with corded headsets in the past has been a wire coming loose somewhere in the cable; then it doesn't work right. If you are careful with them they last a long time, but accidents do happen. I went with the warranty.

Very professional and knowledgeable! Would recommend for electronics!

Had this for over a year and still has no issues what so ever . Everyone who comes over loves looking at all the light patterns and definitely has a nice feel to it while gaming 10/10

I’ll be honest, I didn’t think I’d ever be a fan of protection plans, but as an employee of Geek Squad I see so many people come through every day and they save so much money just because they spent a little extra for the protection plan. Now I get protection plans on almost everything I buy and it has greatly increased the lifespan of my products, as well as saved me from a couple financial disasters.

I had geek squad when I enrolled in my first cell phone plan, the custmer service still outstandingvway back then. My son surprised me and had a new stereo installed in my truck . All the products i have purchased I used GeekSqaud on every large ticket item. Fililing a claim is very easy and helpful customer care team.

i had a problem with my speaker and i had a warranty with it also which helped me so much that i got a new replacement, i was also given a option to pick any other speakers that were around the same price, i was offered a shipping to my house and i got my speakers in 2 days