Customer Ratings & Reviews

We always buy the insurance, even though Geek Squad is in store, I've had the out to our home on many occasions and they are definitely worth the price!

Replacement of gaming keyboard was a breeze once we survived the poorly designed navigation of the automated website and phone systems. The representatives were courteous, knowledgeable, patient, and helpful while we worked out what to do since the keyboard we wanted was no longer available.

The customer service was awesome. I got the protection plan for my headset and after almost two year, my headset broke and it was replaced for a new one. I totally recommend the plans offered with your purchase.

Excellent service, highly recommended! They are smart and knowledgeable!

Always use protection I always get the protection plans and while I don’t always need them, any product that gets heavy use has a higher chance of breaking down due to wear and tear in the two years. Generally all it takes is 1 out of 20 products to go bad in two years and you essentially break even on the money you spend on multiple protection plans.

The tech new what to do and was very knowledgeable with the technical aspect of it all. Because I'm clueless in that area. So glad for the squad. Y'all rock.

Added on the 2 year replacement when i purchased a WD external hard drive at best buy, and unfortunately had to use it just a few months before the 2 year period. It was very easy to use, best buy didn't give me any hassle, and was able to purchase a better drive that cost less than the original.

Warranty for any hardware you would buy, definitely worth it If you're buying a big ticket item. Terms are super linient which I like.

I haven’t had any issues with geek squad ever. They’re usually really helpful with what I need, and if the product isn’t repairable they’ll give you a gift card for the value of the item.

What's there not to like about geek squad service. I get geek squad almost on every single product I purchase. Actually I go to Best buy over Amazon just sometimes to take advantage of the geek squad. There's something very satisfying knowing that your products that are usually expensive electronics are covered under a warranty. Not just any warranty The geek squad warranty is one of the best out.

Good value keyboard and mouse. This is my travel set up. But never end of you are a seeious typist.

Extremely happy that I purchased the replacement insurance on a backup storage device I purchased. I loaded thousands of pictures onto the device over a couple of weekends. When I went to view the pictures, it was not readable at all. I brought it back to Best Buy, they checked it out, and it was indeed corrupted. Since I had purchased the replacement insurance, they credited me with the full value of the item and I was able to purchase another storage unit of a different maker for a small additional fee.

Very reasonably priced for the protection it provides.

I get this on every bestbuy purchase! A must have , saves you money

Get the warranty because you never know. My keyboard just stopped working and I loved that keyboard but they did not have that same board so I purchased a cheaper on. I wasn't happy about it but lease I got a new replacement

Always great to have extra warranty. Products will eventually wear down and you will need protection past the manufacturer warranty

Geeksquad agents were always so friendly, I never had any problem with geeksquad service in any Best Buy store (I went to 4-5 different stores and had service). And because of how smoothly services are, I always recommend my friends to purchase electronic devices from Best Buy and then purchase geeksquad plan rather than anywhere else

Good for you and for me to use this in case of any faulty damages or unrelated things that can cause damage to your equipment for you to return and get your moneys worth.

I get the GS plans on everything i can, when i can becsuse i know ill be covered. If it cant be fixed, itll be replaced. Its such a nice feeling to know that youre protected no matter what!

This option is great, especially if you are prone to accidentally breaking things, like I am- It is a good coverage for relying on the unexpected that may occur- I would recommend this purchase for your keyboard/mouse product- Have worked with Geek Squad before, no complaints