Customer Ratings & Reviews

I brought the Corsair headset for them to fix it and they decided that it needed to be replaced, they don’t have anymore of that product so we went looking for another gaming headset and found one. The staff were very helpful and very nice. They made my experience so much easier.

[Employee of bestbuy] Protection plans for anything are a need, especially with things that you most definitely can step on or break fairly easily.

Never any issues with Geek Squad. Always recommend having them. I surance is great.

Hardly ever have used a protection plan from Best Buy but when I have they stand by what they say. Hassle free replacement and even gives an option to repurchase another warranty. I buy these plans for everything I get from Best Buy.

These guys are great not only did they help guide me through all the different options I had when browsing but after buying when I had questions or concerns guiding me through setup and adding features. They sent me copies of my service plan without asking and of info I needed when I did ask at the drop of a dime. These guys are all professional, even with this crazy year we just had! Thanks geek squad!

[Employee of bestbuy] Great value, and peace of mind. 2 years of protection, no questions asked.

When I got my monitor the never explained how the guaranteed worked so when I cracked my screen I thought I could get a replacement but when I went the said it didn’t cover cracked screens but they never told me that

[Employee of bestbuy] I purchased a two year protection policy because it’s the smart thing to do! Best Buy basically covers everything that would ever happen to the product and it was only a small percentage of what I was going to pay! Now I don’t have to worry if it breaks. Easy decision

Has always been a super reliable replacement policy

Great service call as needed or you come to the store for repairs or just helping figure the item issuez

Love there customer service. Always happy to take care of you..

I purchased this for the peace of mine and it is indeed a great value for the price paid on the key board.

My son loves to buy all of their products because they have a guarantee and that is very good for a teenager because you know that something can go wrong and well, they have a guarantee, can you go exchange them?

The Geek squad services was very nice and professional.

Had them for about two years but mic started not working turn them and and fast they gave me redund the only thing that sucks i got them for 149 amd they gave me only 99 cuz thats how much they were worth when i returned them

The geek squad service is one of a kind. I was having problem with my surface the geek squad helped me step by step to fix everything. I thought I lost all my files. To help me fix it and I'm forever grateful I'm so glad that I had this because it saved me a lot of money

I've had many headsets before but none were as much fun as these right here. Everything just fits into place and it costs just right. The wireless range is not the best but the sound quality and especially the mic quality is fantastic. I won't even mention the consort.

Always easy to exchange broken mouse. .

Great value. For certain equipment I always buy the extended warranty from Best Buy. Geek squad rocks!

I noticed that my left mouse button was sticking, so I decided to take it in. I was able to get a Bestbuy credit for what I originally paid for the mouse, and I purchased the G Pro X Superlight and another 2-year protection plan. I spent just over $50 and the price without the replacement plan would be around $175. This replacement plan was well worth it for me, and I was able to order the replacement without any hassle!