Customer Ratings & Reviews

Extended warranty is the only way to go with electronics these days.

My service was extremely great I went in with a issue to my headset and they were Wuxi’s to help me even allowed me to show up early for my appointment. They were friendly and professional and were able to swap out my headset for a brand new one

Great insurance, would recommend easy use. For anyone

The protection plan for keyboards, mice, headphones, and routers is easy to just go in the store and get a replacement. You just pay the difference and the new protection plan. If the new product is cheaper, you get store credit for it.

Love the replacement plan!!! Saved my behind so many times and it’s so easy to use! Just bring your items to a cashier, give them your number to look up the warranty and if they have the same item in stock u get a replacement on the spot no cost. The best part is you can purchase the plan again on the replacement item.

Geek Squad is a must and the best decision I have made. If there is an issue with a product you have the peace of mind that Best buy has covered it and will take care of the product if any issues. A Must have for all purchase

Nice product for the tablet. This keyboard gives you everything you need for the tablet

Definitely worth the couple bucks to ensure any electronic that you pay $60+ for is covered. Never know when you might get one with a shorter lifespan than others and this makes that a non-issue! Have used it once before and they make it trouble free

Definitely worth the couple bucks to ensure any electronic that you pay $60+ for is covered. Never know when you might get one with a shorter lifespan than others and this makes that a non-issue! Have used it once before and they make it trouble free

They usually know exactly what is required and execute. Can’t complain. Other than the warranty being so short lol!

[Employee of bestbuy] Needed to swap my old keyboard out, and GSP made it easy. Exchanged and paid the difference willingly for a better / more expensive keyboard. Makes it a nice gradient towards better products while keeping my business. Great work

the agents are always accommodating to my tech needs

We are glad that Best Buy offers the Geek Squad Replacement program. So far we have not had to replace any of the electronic devices or appliances we have purchased but it is nice to know that we can if we need to.

Always worth the money to get the warranty! I’ve used the warranties more times than not. Never disappointed.

This was purchased for one of my granddaughters to use with her Ipad while at college starting in August of this year. I purchased a apple magic keyboard but she didnt like it so i got her this and she likes it better than the apple product.

Geek squad is not only excellent at solving my problems but if they for any reason can’t provide a solution, they don’t mind telling me that up front, and going the extra mile to put me in touch with someone who absolutely can fix my worries. They do not stop working with the customer until the customers issue is resolved, and that is satisfaction guaranteed.

Best protection for all your electronics, I love it

Did their job. were nice and friendly, direct and too the point.

I live the wireless mouse and kepyboard geeek squad protection plan. It is just what I need in case anything goes wrong with these products within a two year period.

Perfect gift for my little brother who is building a PC.