Customer Ratings & Reviews

Extra protection for extra money. Most probably wont use it but you’ll never know. Most of it is redundant with the warranty which you could not read it not until you open what you purchased.

Do not buy geek squad protection plan I had a computer keyboard under warranty. geek squad employee said it was a free replacement and then when I went to customer service desk they said something different and gave me 40$ discount on the same keyboard and got charged near full price and then when I went to the store 5 times they said I got the wrong keyboard when the model and sku are the same on my online receipt

I got to say when it first came out I got one I try use for a few days and it had all kind of bugs and I returned and waited a while I bough a z1 version used at best buy for just 299$ that is a steal this is a full low range gaming laptop I can play most games around 100fps at 15w Fortnite plays well around 90fps all 1080p and you will get the double fps and feels always smooth I come to find that the turbo mode even do increases performance the devices still gets quite warm and I don’t see a noticeable increase in performance in Fortnite it gets more stable and maybe a few higher and I don’t think it outweighs the heat that it puts out it gets up to 90 it’s not super hot compared to thin laptop that can get close to 100 overall I at 15w I can play elder scrolls online hight grass hight shadow and hight testure with some medium settings it’s 100fps lock and the temperature stay super cold at no more than 60 that performance is quite good for 300$ device.

Was able to get a replacement pair, dropped my old pair and the dog got to it while I was at work, no hassle and worth the 70 just in case..

[Employee of bestbuy] The 2-year accidental Geek Squad Protection plan is one of those add-ons that can genuinely give you peace of mind, especially if you’re buying something you rely on daily—like a laptop, tablet, or phone. Unlike a standard manufacturer warranty, this plan actually covers the real-life messes that tend to happen: drops, spills, cracked screens, and those unexpected “I swear it just stopped working” moments. If you’re someone who uses your device on the go, has pets or kids around, or just wants insurance against accidents, the coverage feels surprisingly practical. One of the biggest perks is how easy the process is when something goes wrong. Geek Squad handles repairs directly, and depending on the damage and the product, they can often repair it in-store or offer a quick replacement. There’s no complicated paperwork, long waiting periods, or dealing with multiple manufacturers. You just walk in, show your coverage, and they take over from there. For a lot of people, that convenience alone makes the plan worth considering. Another strong point is that the protection covers both mechanical failures and accidental damage. Manufacturers typically only cover defects—not spills or drops—so having both included really rounds out the protection. If you’re making a bigger purchase, like a laptop or a high-end tablet, this kind of long-term coverage can save you a lot of frustration (and money) down the line. The downside is that, like any protection plan, the value depends on how you use your device. If it mostly sits on a desk or you’re extremely careful, you may never need to use it. But for anyone who travels, commutes, or just wants the peace of mind of knowing a single accident won’t turn into a huge expense, the 2-year accidental Geek Squad Protection is a solid safety net. Overall, it’s a sensible add-on that takes the stress out of owning expensive tech.

So glad Best Buy was able to offer this. Great exceptional service

Finally upgraded to new MacBook Air 15inch 512 GB after 13 years with my first MacBook Air 13 inch. Old one still runs but hangs up a lot, and the 2 extra inches on screen makes a big difference. Very good and knowledgeable information given by the salesperson to steer me in the right direction. Was able to use my Best Buy Plus credits from a different purchase, so very satisfied with my new laptop. Will always check with Best Buy for electronics purchase of any kind

I’m usually a skeptic when it comes to protection plans, but after my last mouse broke, I decided to add this 2-year replacement plan to my new MX Master 3S. When you’re using a piece of tech for 8+ hours a day on spreadsheets, things happen—clicks wear out, or accidents occur. This is all about peace of mind, and it was inexpensive. The sales experience at the Augusta, Maine Best Buy was fantastic—the team was helpful and informative without being pushy. Knowing that I can just bring the mouse back to the store for a replacement if it fails during the next two years makes the small upfront cost totally worth it. It’s an easy "yes" for any hardware you rely on daily.

It was fast and easy to install my 4TB SSD to my PS5. I have my entire PS5 library downloaded. I had to test out my favorite game, Returnal on PS5 (3rd image). All my PS5 games run great on the SSD. I also have my old external hard drive for my old PS4 games which I still use. I am currently finishing up Spider-man 2 on this M.2 ssd which still runs flawlessly (final pic).

The 2 year accidental geek squad protection was absolutely worth it. It gave me total peace of mind knowing my devices are covered for any accidents. The coverage is straightforward, and the claims process is easy. I feel so much more confident with this protection. Geek Squad is always happy to help!

The 2-Year Accidental Geek Squad Protection plan has been a fantastic investment for my peace of mind. Accidents happen, and knowing my device is covered for drops, spills, and other unexpected mishaps makes a huge difference. I had to use the protection once when my laptop took a tumble, and the process was smooth and hassle-free. The Geek Squad team was professional, quick, and kept me updated throughout the repair. It saved me from a costly replacement and a lot of stress. For the price, the coverage and customer service are absolutely worth it. If you're buying any tech product, I highly recommend adding this protection plan—it’s a small price to pay for major peace of mind.

If you have a Nintendo switch or anything that qualifies for Accidental protection, get it. Its worth it especially if you have kids or haters around.

My download speeds on Steam went from 105Mbps to over 900. I was surprised because I was using an Evo 980 Pro and just thought 105 was the throughput from Steam - that that was why my download speed on gigabit fiber was 1/10 of my connection speed. I’m shocked at how fast it is now and was not expecting anything different, just a good new ssd to replace an old WD 1tb. Yay.

Didn’t know what to expect after using the Corsair M65 RGB very disappointed too many bugs and never really worked properly. But I gotta say, this mouse is WAY better than the Corsair M65. I absolutely love this mouse already. It’s a night and day difference truly. Highly Recommended! Worth every penny!

Absolutely made a difference even with PCI 3.0 the 770 doubled my speed and with two coupons. This is even faster so I snatched it right quick plus as you upgrade you already have a drive that will take advantage of the faster 4.0, and upcoming 5.0 PCIE protocol. Did a lot of research, real world and gaming applications. This is the best drive you can buy make sure you keep it cool for full power.

It's a great mouse.....fast response times, and it's just light enough to where it feels right in your hand I went from a heavy mouse to this one so I had to get used to the lightness of it but other then that it was great!

Totally worth it. I’ve used it a few times and it’s zero hassle. Plus u can use the credit towards an upgrade and just pay the difference. Just get the protection.

I purchased the 2-Year Accidental Geek Squad Protection for peace of mind, and I’m happy I did. Accidental damage coverage is a big plus, and Geek Squad makes the process straightforward and reliable. For the price, the protection and support you get are well worth it, especially if you want to avoid expensive repairs or replacements down the line.

It's a Good Protection Plan I just wish they put in even for just cord damage bring everything in, Also I did the Protection plan on a Headset and I damaged the cord I brought it in, I had to buy another 2 year after just using it on a cord that only would've costed me $34 instead of the $44 it was to Re-up the one I technically already Paid for? I did an exchange and still ended up paying 44 dollars for the Exchange with the 2 year Protection plan, and Since it was an Exchange I had to buy another protection plan? Just felt a little weird, Better than buying another headset, but I only needed the Cord so I paid more than what I needed to If your just doing a Razer cord don't turn in your item it will cost you more this way, Now if you have an issue with the Product itself and that would cost more than just Replacing it yes I would Recommend.

I would recommend getting this warranty in case any damages to your device that you purchased