Customer Ratings & Reviews

I'm glad she got us through the past, almost 4 years, but sadly at almost the 4 year mark it needs replacing

This keyboard is extremely quiet ... It takes a little while to get used to the key binds since it has no arrow keys or F1-F12 keys but that only takes like a week until you get the shortcuts down pat.

It’s a great protection plan for the price and covers almost everything

It’s a great protection plan for the price and covers almost everything

Great to have when you have children. If it cannot be fixed, they will return money to you to buy a new product of your choice.

glad I have it in case I ever need it. I have had to use it in the past.

Never had a problem with geek squad and they are friendly and fast

They are nice and knowledgeable in their fields of expertise. Great benefits needed for all my tech needs

I've used the 2 year replacement for most of my peripherals. Never had an issues replacing old products. Good value.

I always buy this warranty anytime I buy electronics. Have used it many times and never a problem. They make it very easy to replace item if you have this warranty. Definitely recommend getting it.

geek squad is the bee's knees, a round of applause for all the geeks

best warranty out there, it not only covers everything, it's easy!! bring your item to the store and let them do the rest!

they offer to install things for you and have a live agent if you need help

Everything amazing. Love it! Works to perfection.!

I have a 2 year warranty so I'm hoping this would be beneficial for me in the long run

I enjoy this and appreciate that I can get it for this long. It helps me financially to have the protection.

Thankfully I haven't had to use the Geek Squad for my purchased items.

Keybord is incredibly clean, with a sleek look. Mouse functions well with 2 extra buttons on the side too!

When my corsair virtuoso XT broke I went in hoping to exchange in store but unfortunately it wasn’t in stock. I grabbed a different headset as a part of the exchange but it wasn’t up to my standards of use. When I went to return it the bestbuy store ended up charging me full pricing of my original headset as opposed to the sales price I had originally bought it for. I ended up losing so much money because bestbuy couldn’t honor their own system. Then when I realized bestbuy did not prioritize any customer satisfaction or service I was backed into a corner since all my money was tied up in these transactions. If I left with nothing I’m out of money. If I order it again I still lose money. Bestbuy was horrible in this entire transaction I had multiple employees “express” sympathy as it’s “corporate” for every scapegoat they needed. When I asked for additional support they advised me to seek out a corporate email on my own and write something. No complaint filing in store no reference to any higher management and no support. The service desk was uninterested, unsupportive, and all rotating staff to not be responsible for my transactions. Everyone acknowledged the receipt discrepancies but no one wanted to help or see if there’s anything to be done. Just “that’s the way it is” and passed off to the next in their chain of command unprompted. Horrible experience.

Honestly for keys esp the ones that light up this is so good to get; don’t waste your time with the companies you can just go in and replace it no worries