Customer Ratings & Reviews

value good, good for protection value of my purchase

I’ve always had a good experience with Best Buy and geek squad. I will say this headset in particular has some issues with the cord. It’s detachable which is fine but I have replaced it two times because the audio goes out in one ear. The new cord fixes it , but I may return it if it happens again. I appreciate being able to pay for additional coverage for situations like these.

If you didn't think you needed it before, let me tell you that you need it now. We've increased the burden on our equipment since 2019 and now most of what we do is now online. I needed to use mine one year later. The replacement was so easy and I chose one of equal or greater value with no questions asked. Get the warranty.

So worth it just in case something happens I have not had to use it though

I love Geek Squad Replacement, it's the best program there is.

I love Geek Squad Replacement, it's the best program there is.

My daughter loves it and it is a good addition for her gaming. My daughter loves the different colors it displays on the keyboard.

My son loves this keyboard, low clacking, works perfectly for him

good product; works well.........................................

I have Geek Squad Protection on everything I purchase at Best Buy. Worth every penny to have piece of mind if any issues whatsoever with any product!

When my corsair virtuoso XT broke I went in hoping to exchange in store but unfortunately it wasn’t in stock. I grabbed a different headset as a part of the exchange but it wasn’t up to my standards of use. When I went to return it the bestbuy store ended up charging me full pricing of my original headset as opposed to the sales price I had originally bought it for. I ended up losing so much money because bestbuy couldn’t honor their own system. Then when I realized bestbuy did not prioritize any customer satisfaction or service I was backed into a corner since all my money was tied up in these transactions. If I left with nothing I’m out of money. If I order it again I still lose money. Bestbuy was horrible in this entire transaction I had multiple employees “express” sympathy as it’s “corporate” for every scapegoat they needed. When I asked for additional support they advised me to seek out a corporate email on my own and write something. No complaint filing in store no reference to any higher management and no support. The service desk was uninterested, unsupportive, and all rotating staff to not be responsible for my transactions. Everyone acknowledged the receipt discrepancies but no one wanted to help or see if there’s anything to be done. Just “that’s the way it is” and passed off to the next in their chain of command unprompted. Horrible experience.

Excellent service. Swift and understanding. I was in the store for less then 10 minutes. I will always get best buy insurance. Hasn’t let me down.

Helped me out when I did not have an appointment. They did not have the same laptop that broke on me, but they replaced it with a better one and just paid the difference.

The geek sqaud is very knowledgeable and have a lot of experienced. They will work as a team to slove any issues.

This is just a warranty for my headset but it reminds me that i still have the warranty, get the warranty if geek squad

i’ve had lots of trouble with headsets in the past and figured getting the warranty was worth it this time.

Since 2019 our world is upside down and we now do a lot of things on line. No surprise that my keyboard was the first thing that crapped out. Thank god I had the 2 year warranty. Replaced with no problem and repurchased the warranty. Guys, we are in a new age of global communications via the internet. Get the warranty.

I have felt very protected with this service! I had to take in my laptop a few times but felt like, because of their policy on device replacements, I didn't quite feel I got the service I needed until my third time. However, they always followed through on what they said they would do! So I am very happy with this protection.

Amazing service quality. Very fast and reliable. Love it

I am so happy I got the 2-Year Accidental Geek Squad Replacement. I have needed a repair on a headset I recently purchased and was so glad I had bought this product.