Customer Ratings & Reviews

The agents are very helpful and courteous. They treat each customer as if they were the only one they were helping. I have been pleased with most of my experiences with the Geek Squad at Mid-Rivers Mall location.

I have protection on my tablet and laptop. I brought my tablet in for a hard reset, and the guy even didn't try or ask for information about the tablet. I had better experience with my laptop ( they sent it out for repair), the total cost of repair would've been comparable to purchasing a new similar laptop.

Perfect gift for my 85yr old tech savvy mother-n-law’s birthday because it's easy to use

I bought the protection plan on other items at Best Buy and it's worth every penny. If anything goes wrong you just take it back no questions and they give you a new item. So worth the money.

This was a no-brainer when I made the decision to buy a new tablet for a 2 yr old! She loved it but accidents do happen. I already had to use this for a replacement!

Awesome!! My kids love it easy to work with great purchase we did

Very convenient and was able to take care of my problem with out any confusion love it

Comes in handy and not just with kids. I always try to get this. Worth it. Accidentally drop or spill something on computer or game system it will get fixed as long as it has the accidental plan

I am so glad i bought this protection otherwise i would have had to buy a new tablet when my boy cracked his lucklybi was able to go into the store and they where able to give a brand new tablet !

So far haven’t need to use this service but I have heard great things about them if I ever do. Hopefully I won’t have to but if so I will update as needed.

The agents mounted my TV and connected all my devices works very well no problem I recommend these guys to you

I added this to my tablet purchase for peace of mind.

Great to get helps save money Well worth it should get

I have not had to use it on this item. But I had the warranty on an iPod 5th gen and was really glad I did. Had to use it more than once on that item. But I think it has changed as far as what it covers since then so you would need to check really well what it covers. It replaced it with a new not refurbished one for me.

Geek Squad!!!! They are super awesome, very reliable. They helped with a television issue and it was literally resolved in minutes. Thanks!!

Geek Squad protection is well worth the money. Those associates have the knowledge to repair the item, or pinpoint any software problem that may exist. I have seen them in action, they debugged a family laptop.

I’ve had my tablet for a while now and there’s been a couple of times where I’ve had to use this. Definitely better safe than sorry.

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop.

The geek squad were very helpful in repairing my tablet. Very nice!!

The geek squad helped us repair our computer. Very helpful if them!!