Customer Ratings & Reviews

Haven't needed to use this, but considered it cheap insurance.

We have used this in the past and it has worked great for pur stuff

I purchased this at the Orem, Utah, location, and I was told it would cover everything. Lo and behold, just under a year later, my laptop screen got cracked. I took it in...and was told my coverage DOES NOT cover full repair or replacement for touchscreen laptops. All they could do was send it out and give me 20% off the cost of repair or replacement (which would add up to probably $500 or more). I'm obviously very upset!

AREADY USED THIS - GLAD I HAD IT - NO HASSLE TO USE

This is a good protection plan but it was a bit expensive

Anytime I buy anything I always buy a plan it's a must!

Like i said I always get the warranty on my purchases

Good tab, but no flash and wish the screen was bigger

This Tablet was a let down because of its extremely low processing. I should of checked the numbers before jumping at the price. A Gift Card of PATIENCE should come with this Tablet.

Haven't ever used a protection plan from Best Buy.

I thought I bought the insurance for my nephews devices but Best Buy geek squad could not find it at the time I needed it. I do not plan to purchase expensive devices with this insurance anymore. I believe Costco and Sams Club has a way better return policy. I cannot speak on their third party insurance companies because I have not had problems with either one yet. I am having a problem with Amazon third party with a metal bed frame though.

Coronavirus hit and now you can not use this protection plan $109.99 in any fashion; not by phone; by online chat or in person! Only answer is reach out to the manufacture which was 1 yr and that has passed already but this protection has not expired that purchased at Best Buy! I think purchasing extended warranty from the manufacture is better! Just get rid of Geek Squad!

I found this to be too expensive since the manufacturer's warranty will take care of any problems during the first year when they would show up. This is not an accident coverage.

I purchased a tablet without seeing it in person, then returned it the next day, but apparently i am still being charged $10 for the service agreement.

The person I bought it for I gave it to them for Christmas for a present the laptop this service was added on to it I didn't know we were never let know by email that it was about to expire the laptop we bought and put it on has never work since we used it once Christmas week picked it up a year later we've never been able to get it to work since person I gave it to was sick I called Geek Squad tried to get it fixed are like tough tell if you missed out nothing you can do I looked it up apparently it's a common battery issue with this machine it's the Surface Pro 4 so yeah no sympathy with those guys

GARBAGE It WOULDNT CONNECT to the internet i got an error right out of the box i couldnt fix with having to set up the tablet MANY other errors along the way when i tried to call in store geek squad i got a busy signal same with contacting the store i bought this PIECE OF GARBAGE from PURE TRASH

Finally had to use the accidnetal protection I purchsed on a tablet and ended up having to ship it in for repairs. Repair could not be completed but no one contacted me about this nor was a new one shipped to me like I exspected. I had to go through 3 people and 2 disconnecttions (where no one called me back) to find out I had to now drive 2 hours to pick up a replacement. I finally got my issue resolved by calling my cloest store but this whole process of getting my tablet replaced took over a month :(

I think this guy that helped me should work in a different department!

whats the point of having protection plan if I then get charged for missing accessory fee? between protection plan and the fee I might as well buy this product all over again that its protecting and not get the protection plan to begin with.

To be honest is too overpriced, the protection of an item should be part of it's warranty and that is my opinion.