Customer Ratings & Reviews

I havent ever purchased geek squad before but it seems like a good value.

The protection program is awesome. The employees help you out alot

Best Buy’s service has beeen very difficult. I love the camera I bought, I just want it fixed! My camera stopped working, I am not sure why. I had it stored in a Sea to Summit bag to protect it from rain and the humidity that I live in and it would not turn on when I took it out a few days later. I paid for the Best Buy geek squad 2 year plan. As I live on the island of Kauai, Hawaii, there are no Best Buy locations here. For months I have been trying to get my camera repaired by sending it to a store. I spoke with someone at first and he sent me a shipping label to get it to a store to be repaired, but 2 months later I got my camera back with a letter saying it could not be returned. That was not what I was told I was shipping it for. It came back damaged. I’ve been on the phone for at least 15 hours at this point (really more) with no resolution and just keep being transferred or given a different number to call. Most recently one that I have left 2messages on and received no calls back. When I finally got someone in the line, the company they referenced me to doesnt even do fujifilm camera repairs?! I just want this camera repaired. I bought it to use for work. I spent 1500 dollars on it and now I feel like I’m spending that much worth of my time to repair it— if it is so difficult to have it shipped for a repair, please just send me a new one? Or give me an option for fixing it please. I just want assistance. I appreciate the product. Customer service has really been absurdly difficult and an extreme waste of my time. I can not get anyone physical on the phone in any of the Hawaii stores.

Crazy things happen to cameras. For the price better safe than sorry

I always put this warranty to all devices I bought, recommended 100%!

Better to have it and not need it than need it and not have it.

Good product to protect the product bought for some time

This is great, I would definitely recommend this to others.

Haven't had to use it yet but basically health insurance for your belongings. Why not pay a little more for protection?

Haven't had to use this just yet. I am glad I have it just encase.

Always a plus to add the geek squad package to any purchase. They do great work and always provide great customer service

I’ve always purchased this extra protection. Well worth it.

this is a must have great price, great service dont forget to get it

Great purchase. I would recommend getting the additional coverage.

So glad to have this option. This will come into great use if needed.

This protection was good to have and help protect my items

Just want to have some peace of mind in case something happen.

This is great coverage for accidental damages to your electronics

Glad I added protection plan so I am not worried about any issues.

Gave me to reviews for this, not sure why, see my first one.