Customer Ratings & Reviews

Good to have as a precaution but always hope not to have to make use of.

I sure exactly what I purchased, not sure if they make house calls

I hope I dont ever have to use this but im glad to have protection

I bought a subscription to geek squad for my camera and was supposed to be informed before it expired so I could renew it. Called to take my camera in for a cleaning but was informed my protection had expired with no notice. Called corporate and wouldn't work with me even though it had been less than a month. I will not give them my business anymore.

Geek squad was very helpful in helping restore my computer to be at a faster state but there is still a problem with the hard drive and that when I received my laptop back there was a huge scratch

Purchased a new camera and when I did so, got a different insurance plan.

Don't! Geek squat gives people jobs and that's good, but their quality of warranty is really poor. Also some of their staff seems a bit knowledgeable and will only explain if they feel like it. Truly, save your money and find a local shop, you might save money going that route. I took a laptop to be sent out, had warranty, they shipped it out and came in without screws. Advice: take pictures at store before shipping that way they don't come back to you saying it was already like that.

Purchased greek protection for Christmas gift for peace of mind.

provides sense of security, knowing you are covered.

It okay still trying to figure it out but I think I would go with another cam next time

I honestly am not sure why I bought the warranty. It doesnt cover physical damages, it was 70 bucks. And rarely does a digitalor internal problem happen. Still hasnt for my camera. So be careful

I always buy on my larger items. If they can repair items they do but when they cant they give you a store credit for price paid. If you bought it on sale your out of pocket for difference

I want extend my protection of my camera but now is expired and any body send to me email before asking for extension of my protection now I can't pay for a extension of my plan

I purchased this because of my expensive Sony a7iii Camera..haven’t use geek squad yet so I don’t know the service they provide...

Have an issue with one of my lenses and was told that I will have ro buy a new lens feom somewhere else and THEN wait approximately 30 days for Best Buy to reimburse me. I purchased the protection plan specifically so I wouldn't have to deal with stuff like this.

Never used it. If something had happened to this camera I'm sure it would have been worth it, but I take care of my stuff so ...

Bought the added insurance the store offered and low and behold had a camera flaw that could not be fixed and then they had the tenacity to say your camera has been taken off our shelves so insurance cannot exchange cameras for you as it was supposed to do...but instead it will give you a refund of what you paid and you can buy a more expensive camera on your dollar,,.,, they should replace with the same or one close to it since I did not decide to stop carrying the product. BOOO for best buy and their insurance policy.

Warranty does not get your camera replaced. Even if they tell you that it does. Geek squad will “service” it. I don’t think that it’s even Sony that does the work. Very unhappy.

If geek squad is as bad as best buys commitment to customer service skip this buy with a credit card that carries warranty like the costco credit card.

We just brought in our camera for repair and we were told it may take up to 2 months to get it back. We were not told about the LONG wait time when purchasing the warranty. It makes us very hesitant to buy an large purchases at Best Buy again.