Customer Ratings & Reviews

Amazing Camera body, but Canon has an issue with the R3 and R5 where the body stops responding intermittently, the only solution seems to be removing and reinserting the battery. Hopefully a future firmware update will resolve this issue

I haven’t needed To use my accidental coverage. Thank God for that. But it’s always safe to purchase it

Plans have always been worth it for me! Love the coverage.

The one thing all your gear needs is this right here.

I brought in my daughters computer because she was having trouble with it. Brock was patient and informative. He was a pleasure to work with.

I use the camera for streams and works good, field of view is amazing and it’s performance is great!

They are very nice and helpful they always try and help

For any electronics purchase, the accidental plan is necessary, hello, it fixes or replaces if you accidentally break it, accidents happen.

i am happy i purchased the one year warranty since i am a bit clumsy and it does cover physical damage.. i can't wait to use my new camera

I purchased this camera from BestBuy reason is I saw on Canon website BestBuy is authorized seller. I got this camera and 2 lens around like spent 10k, even my scheduled pickup date delayed, I had a flight and I couldn’t pick up my order, whenever I called customer service I was talking people from overseas, they don’t even know anything about bestbuy and products and they didn’t transfer me to supervisor. i was just trying to track my item they didn’t share the location of my items. After I picked up my items I went again to BestBuy store to get information about warranty, they said they can’t help, the geek squad member didn’t even looked my face. They could answer my questions easily, I didn’t ask any complicated or tough questions. I chose BestBuy because I thought I can find an answer whenever I need but I had disgusting experience, I don’t recommend anybody to buy through BestBuy, better to get from Canon website, at least you will have better customer service and answers. The camera is amazing but I couldn’t enjoy it after this experience.

protection plans from best buy have saved my electronics, has saved me spending more money than needed.

I had a bad experience with Nikon support. I decided to buy the Geek Squad warranty to help extend the warranty time and know that I could deal with Best Buy directly instead of the manufacturer.

For the price I think it is worth it. We have not yet had to use it since our Nikon camera works great.

Very nice and handy to have geek squad protection on your device

good policy to have for the first year incase something is wrong from factory

Very good thing to get buying such an expensive camera

Geek Squad protection is the best. Who can beat them?

I always buy warranty from geek squad. Very reliable

I bought the geek squad protection for my laptop and when I needed to use it was the worst customer service experience I have ever been through. First I called and they said that they would send me a package to ship my laptop to them and once they got it they would assess it and tell me if they could fix it or if I would have to get a new one. First off it took a very long time for the package itself to come wine when I finally sent the laptop I saw it arrived on a Thursday, by the time the next Friday came(over a week later) I still hadn’t heard anything from them. I finally called them that following Tuesday and a representative told me that they got it and they assessed and I would have to get a replacement, he offered to make me an appointment in store with a representative the next day which I agreed to. When I went in store I was expecting just to pick up the same laptop but they only had laptops that were much cheaper and slower than the one I had In store so they said that they would place an order and get it sent to my house and it would be here by Monday. It is now the end of the day Monday and the laptop isn’t here. After calling geek squad again they said they had no idea what was going on and that they couldn’t help me any further, then they hung up and never called be back. It has been three weeks now since I sent my laptop in and I still don’t have a computer or any idea of when I will be getting it. This whole expedite was so angering and frustrating. I tried my best to be understanding and patient but it’s clear that their system is extremely flawed and not ready to be used. It’s not at all worth the extra 300 I paid for it to be covered. It’s much better to buy straight from the manufacturer and get whatever insure they offer because geek squad is sloppy, unorganized, and unprofessional at best.

I'm hoping to never need this but if I do I hope they will do as expected.