Customer Ratings & Reviews

Haven't had a problem with them yet. Hopefully they're able to meet my expectations

It’s worth having it. They are able to help you...

Decent program for price, the camera cleanings included cover the price.

Good thing about the insurance is you can always add more when you run out

Two year accident protection. Hope I don't need it, but just in case I do!!

If it's like the protection program I had on my GoPro then I will be happy.

Tough to review when I just bought it and haven't had a chance to use it yet for my camera. But I am sure it will be great!

Great customer service and hopefully won't have to use them

Bad service, it lasted approximately 2 months to “repair”, they returned it with the part they were going to repair, and they did not do the repair, in the end they had to give me back the money and buy another Sony a7iv

This is sooo nice. i just want my 25pts so im typing things here.

I bought a protection plan for my camera case it hits the ground

having the accidental plan is great when you have kids

Should work great to protect my lense. Important add on needed

Some team do not the policy. They say diferent stuff

Salesman was spot on with his recommendation for my use.

The geek squad is usually a helpful group of people that help me get my tech fixed

I am never sure if an extended warranty is worth the money but with certain items like an expensive camera, I am not willing to risk it.

They did not know what they were doing with my Mac and Canon M50. I ordered the creative studio Canon M50. The Rode mic didn't work, but the camera worked fine. However, I had to return the entire thing because I didn't want a refective mic, and Rode would not take it back since it was bought through Bestbuy's creator's pack. Each time, I am losing money & time, by the way, with the squad protection. They couldn't find orders that were submitted online in the store for the correct price. It was a MESS. I bought a new one. This time it was not the creative studio, just the Canon M50. My Mac would not recognize the M50 regardless of any recommended cords used. I scheduled the appointment, and they weren't prepared. They didn't even have a proper cord to test it. They sent it in to be checked, couldn't find an issue. I had to return it because it wasn't usable for what I needed it for. Geek Squad protection is not refundable, and they did NOTHING.

I am having the Geek Squad Protection for years now!

I have not had to use it. I have not had to use it.