Customer Ratings & Reviews

This is great coverage for accidental damages to your electronics

Just want to have some peace of mind in case something happen.

Best Buy’s service has beeen very difficult. I love the camera I bought, I just want it fixed! My camera stopped working, I am not sure why. I had it stored in a Sea to Summit bag to protect it from rain and the humidity that I live in and it would not turn on when I took it out a few days later. I paid for the Best Buy geek squad 2 year plan. As I live on the island of Kauai, Hawaii, there are no Best Buy locations here. For months I have been trying to get my camera repaired by sending it to a store. I spoke with someone at first and he sent me a shipping label to get it to a store to be repaired, but 2 months later I got my camera back with a letter saying it could not be returned. That was not what I was told I was shipping it for. It came back damaged. I’ve been on the phone for at least 15 hours at this point (really more) with no resolution and just keep being transferred or given a different number to call. Most recently one that I have left 2messages on and received no calls back. When I finally got someone in the line, the company they referenced me to doesnt even do fujifilm camera repairs?! I just want this camera repaired. I bought it to use for work. I spent 1500 dollars on it and now I feel like I’m spending that much worth of my time to repair it— if it is so difficult to have it shipped for a repair, please just send me a new one? Or give me an option for fixing it please. I just want assistance. I appreciate the product. Customer service has really been absurdly difficult and an extreme waste of my time. I can not get anyone physical on the phone in any of the Hawaii stores.

This protection was good to have and help protect my items

Glad I added protection plan so I am not worried about any issues.

Haven't had to use it yet but basically health insurance for your belongings. Why not pay a little more for protection?

Ahh. Truthfully, I hope I never need this. It’s just good to know that I will have help if my camera is damaged.

Always a plus to add the geek squad package to any purchase. They do great work and always provide great customer service

i havent gotten to use my protection plan yet, but will gladly use if needed

My camera broke the geek squad sent it off right away to get fixed :)

The protection plan is a good piece of mind for accidental breakage.

Always purchase warranties for all of my electronics from Best Buy

Very good buy. Very necessary if you make a purchase of this price

I never ended up having to use it but it was nice to know i had it

I always get the protection plan you never know when you need it

Piece of mind incase the worst happens and all for a small price.

Always a great thing to have. Geek squad has always been helpful

They clean your lens for free for you!!! It's a bonus all around.

I hope I don't have to use it, but I know not is there if I need it.

Will replace battery and clean internal components if necessary.