Customer Ratings & Reviews

having the accidental plan is great when you have kids

Some team do not the policy. They say diferent stuff

This was the worst customer service. I called to make appt to have camera cleaned as per my protection plan...drove hour and half just to be told they don't clean them. The geek squad didn't seem to have a clue and the people at service number was total clueless. What is the plan good for if they don't honor it....just more money for them

Salesman was spot on with his recommendation for my use.

Tough to review when I just bought it and haven't had a chance to use it yet for my camera. But I am sure it will be great!

I am having the Geek Squad Protection for years now!

I have not had to use it. I have not had to use it.

I have used geek squad protection on the past and it was wonderful when a new item stopped working. It provides security for expensive new products. For me, two years is a good timeframe, not needed after that. Or you can renew at the end of the two year period.

They did not know what they were doing with my Mac and Canon M50. I ordered the creative studio Canon M50. The Rode mic didn't work, but the camera worked fine. However, I had to return the entire thing because I didn't want a refective mic, and Rode would not take it back since it was bought through Bestbuy's creator's pack. Each time, I am losing money & time, by the way, with the squad protection. They couldn't find orders that were submitted online in the store for the correct price. It was a MESS. I bought a new one. This time it was not the creative studio, just the Canon M50. My Mac would not recognize the M50 regardless of any recommended cords used. I scheduled the appointment, and they weren't prepared. They didn't even have a proper cord to test it. They sent it in to be checked, couldn't find an issue. I had to return it because it wasn't usable for what I needed it for. Geek Squad protection is not refundable, and they did NOTHING.

I will update this once I get to use this service.

I am never sure if an extended warranty is worth the money but with certain items like an expensive camera, I am not willing to risk it.

I have used my geek squad protection for an item in the past that was damaged early on, it was simply replaced due to this coverage. For expensive purchases, the security protection is worth it and makes me feel more comfortable in the beginning.

I should have used it to obtain an additional battery for my Sony A6400 since they are so expensive but I can't fully comment on anything else because I had no issues within the 1 year.

The geek squad is usually a helpful group of people that help me get my tech fixed

I have used this once in the past and worked out amazing this time around I never had to use it so it was kind of worthless but there is that chance………

Would have been better if manager had been willing to work with me on yhe main purchase.

Bad service, it lasted approximately 2 months to “repair”, they returned it with the part they were going to repair, and they did not do the repair, in the end they had to give me back the money and buy another Sony a7iv

I got a 1-year accident protection plan for my camera, but I never used it. I didn't drop my camera, nothing broke, no scratches. So it wasn't really worth it for me.

I had my computer brought to the geek squad but 3 day after they gave it back to me it kept bothering. This kept going on for the year that I had the protection. My computer has not been fixed.

I have purchased geek squad protection in the past and they have always been very helpful so I purchased again have not had the opportunity to have to use yet