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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1791 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,791 reviews
  • Rated 3 out of 5 stars

    Great security for expensive new products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used geek squad protection on the past and it was wonderful when a new item stopped working. It provides security for expensive new products. For me, two years is a good timeframe, not needed after that. Or you can renew at the end of the two year period.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whatever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been better if manager had been willing to work with me on yhe main purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This will be my first time using this service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will update this once I get to use this service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used it, probably not a good purchase for a camera.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Insurance protection for the first year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used my geek squad protection for an item in the past that was damaged early on, it was simply replaced due to this coverage. For expensive purchases, the security protection is worth it and makes me feel more comfortable in the beginning.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Chances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this once in the past and worked out amazing this time around I never had to use it so it was kind of worthless but there is that chance………

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have used it to obtain an additional battery for my Sony A6400 since they are so expensive but I can't fully comment on anything else because I had no issues within the 1 year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hopefully works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to be activated! Paid for it but still don’t know if it is activated yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a 1-year accident protection plan for my camera, but I never used it. I didn't drop my camera, nothing broke, no scratches. So it wasn't really worth it for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the need to use it yet. Probably won't have to due to the little use of my product, due to the covid situation, before it expires.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not too happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my computer brought to the geek squad but 3 day after they gave it back to me it kept bothering. This kept going on for the year that I had the protection. My computer has not been fixed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad alwayshelpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased geek squad protection in the past and they have always been very helpful so I purchased again have not had the opportunity to have to use yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ideally you never need this. Dont recommend. Hassel to use. Not a great value over all...likely fair though considering market.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wish it was like the old geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the geek squad but seems now they charge for things during the warranty you pay for. Not as good as it used to be

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    insurance is insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, insurance is insurance, you pay for it in case something happens, and hope nothing happens.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy the protection plans for the computers as my children have a bad habit of dropping their computers or breaking the, so the warranty comes in handy. However, the plans are very expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the protection plan because my brother in law dropped my previous 400 dollar camera. I had no Geek squad protection and this time I made sure my new camera was protected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t helpful for iMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this for a iMac and they weren’t helpful but I haven’t used it for the camera yet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's good if you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke my first camera and sent it in for the repair. It was discontinued and they wouldn't repaired it so they gave me a refund. Basically payed a 50.00 deductible to get my money back.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never sure if it’s worth it to buy a warranty probably not but if something goes wrong I’ll have some recourse

    I would recommend this to a friend