Customer Ratings & Reviews

I purchased Geek Squad when I bought my daughter's GoPro and boy am I glad I did. First time in the water and she didn't close the compartment for the SD card properly and water got inside. I took it back to Best Buy to see if there was anything they could do and in 5 minutes I was out of the store with a brand new GoPro. It did void my protection so I purchased another one and so far haven't needed it. It certainly saved me money in the end though.

Helped test my products to verify they worked well. Awesome services

An absolute must in my line of work. I will say Bestbuy has changed how the exchange process works for GoPros and it is pretty annoying and inconvenient. The stores don’t always know how to process the GSP

A MUST HAVE extended coverage warranty purchased for my previous go pro, and it was under the Geek Squad warranty when the screen started to just freeze up...best buy took in the non functioning go pro and gave me a refund on the value and put towards a new GOPRO Max purchase, also with it's own new warranty. Take the 3 year plan it's worth it!

I love geek squad accidental protection plans. I do not buy an electronic device without getting this. Life happens and things break.. not having to worry about that allows you to enjoy your time and device. I have had two mishaps and every Geek Squad associate has been great in assisting me.

Good services the best of everyting and also helpful

Geek squad will come take care of you , any way any how

I always recommend to get the warranty, It's worth it.

Really dope action camera with alot of features!!!

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

Smart choice for smaller, higher dollar items, like the camcorder that was the basis for this purchase. You never know when someone will jostle you or you will lose your grip on the item. Plus I have Geek Squad for other coverage and have NEVER been disappointed in their service.

Amazing customer service. Provided quick and easy help when needed.

They do what they say. Very satisfied! I highly recommend it.

The Squad and protection is top tier and mind easing! Be sure to get it!

Always get the protection, you never know what might happen. From bugs , system failures or accidents!

My very first camera i bought it 4 years ago i still av it it's a great camera very sentimental to me on my journey and it still av a lot to offer in today's world

I would get this on any electronic product, I updated the firmware on a GoPro Hero 4 Silver and it would not respond, I took the camera to Best Buy and with little questions, he told me to go get another one. I went and found out they did not sell the silver anymore, so I was able to get the Hero 5 Black. All I needed to do was to get another protection plan. Well that was a no brainer.

Haven’t used my geek squad warranty for my current purchase but when I used them in the past never had a problem.I will continue to use them and recommend them.

I always get this service/protection for my GoPros. I wouldn't get it for any other cameras because when it breaks, you dont get the full value for the camera. I made that mistake once and never again. Great for GoPro purchase

I was able to get protection from the geek squad as my GoPro stopped working it was fast and easy.