Customer Ratings & Reviews

It's good to talk to someone instead of a call center

Great coverage for a great product. Recommend it if you are purchasing the camera.

Its better to have protection on your product so that you could return

Recommend for coaches when buying for a school. Sometimes accidents happen.

This service gives you a great sense of security for you product.

I love warranty from Best Buy cover everything they have good price

I am always fond of the accidental damage protection and so far it paid off.

I always purchase extra protection. They always honor what’s covered

Glad I purchased! I know that if ANYTHING happens I will be compensated!

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

It’s always a great benefit when you purchase extended warranty.

Haven't had to use it, but I'm glad I have it should an accident occur.

Why not? Geeksquad just knows what to do! Always .

Got this for my GoPro to be on the safe side. I hope it works out in the future

Get that protection. Like a Jimmy you never know when your going to need it.

I recommend this for almost any product you buy it’s no hassle worry free

Having geek squad is the best! They are so helpful and you work directly with best buy

I bought added insurance for a product I bought. Reasonable priced.

Couldn’t say anything but good things about geek squad. Love them

It's nothing like having that extra protection; saves money in the long run