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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1328 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,328 reviews
  • Rated 5 out of 5 stars

    excellent warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always go with geek squad warranties as they are easy and no hassel

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great, I think

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my go pro since I knew it was going to have a rough life and didn't want to spend another $400 in a couple months if it got damaged. Turns out the Gopro has been lucky so far and I never had to use the protection plan so I can't comment on how user friendly getting a replacement actually is. Probably one of those things that is you don't buy it you'd end up needing and if you do buy it, you never need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet But sounds like something that's very good to have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the insurance, accidents happen. It seems like some manufacturers have a timing device where things break just past the warranty period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not keep product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it would have been just fine if I ever needed to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never go without a protection plan. It paid out 100% last year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like insurance you may need or may not but if you do it's great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Protection plan worst experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I get frustrated with a Best Buy protection plan. I had originally a GoPro 9 and after used it under water mic started muffling and sometimes no sound at all. I went to my nearest Best Buy and with the protection plan they provided me with a store credit since the same camera was not in stock. I jusr paid the diffrence and went with a GoPro 10. Now just 11 months after, I’m having the same problem and came to my nearest store and needing my camera for an upcoming trip and they want to keep the camera for about 3-4 weeks to fix it or determine the next step. Basically same thing as sending to the manufacturer. I asked if there was a manager available to assist with option and the geek squad rep declined calling a manager, however he did suggested for me to buy another one for my trip and return it when I’m back from it. Really? I told him that will be wrong from my part to get something, use it and then return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked out fine. Used it already and it functioned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't had to use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet, but it's really nice to know its available!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the protection for added peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is super helpful. I buy it for everything i possibly can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service give reassurance when traveling with item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is good to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have peace of mind when you spend quite a bit on electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go pro session hero 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the 1 yr warranty makes the go pro that much better overall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you consider the price of a Go Pro, this is a no-brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I make sure whenever I purchase any of my electronics, I get the protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just the best camera to buy! Take it ANYWHERE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth the extra money. It has saved us on numerous occasions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always insure all my products. Even if I never have to use it

    I would recommend this to a friend