Customer Ratings & Reviews

always great to know if something happens you are covered

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

Great buy very satisfied with product no complaints

So thankful for the geek squad protection coverage!

First time I get frustrated with a Best Buy protection plan. I had originally a GoPro 9 and after used it under water mic started muffling and sometimes no sound at all. I went to my nearest Best Buy and with the protection plan they provided me with a store credit since the same camera was not in stock. I jusr paid the diffrence and went with a GoPro 10. Now just 11 months after, I’m having the same problem and came to my nearest store and needing my camera for an upcoming trip and they want to keep the camera for about 3-4 weeks to fix it or determine the next step. Basically same thing as sending to the manufacturer. I asked if there was a manager available to assist with option and the geek squad rep declined calling a manager, however he did suggested for me to buy another one for my trip and return it when I’m back from it. Really? I told him that will be wrong from my part to get something, use it and then return it.

This is very important to have to protect the appliance

My camera got damaged and the people at the store were easy to work with to get it fixed!

Always purchase accidental geek squad protection. You will thank yourself.

If you are an adventurer like myself this is a good safety net if you break something!

My review minimum required characters is fifty. Ahs

I had a great experience with geek squad with my phone.

This is the best thing Bestbuy offers its customers you should always protect your self

My son had issues with certain programs closing. Dropped off computer and unit was ready before scheduled time, was very pleased.

It is always a wise investment to purchase insurance. The Geek Squad goes above and beyond.

Great assistance by Geek Squad for all products!!!

It covers up everything over than lost. I would recommend to get an insurance if you’re like me that likes to snowboard and like to make actions clips.

gives peace of mind especially when you’re rough with the device or doing a lot of extreme sports activity.

gives peace of mind especially when you’re rough with the device or doing a lot of extreme sports activity.

So far, so good. I haven't had to use it yet but so glad I have it in case I ever do.

Geek squad provides a fast response, and able to explain the issues at hand.