Customer Ratings & Reviews

They are always helpful, they answered all of my questions and they are respectful to their costumers I recommend them

Best protection plane ever is geek squad for any and all devices

this product excellent the price is to much lower prices in the store i was atended excellent

I feel so much more secure after purchasing the protection plan.

Haven’t needed it for this purchase, but used it for another purchase and it was great service.

This has got to be the easiest to use protection plan ever. No long wait times, just go into the store and your taken care of instantly.

Great product. Would highly recommend this to anyone.

On any big ticket item the geek squad protectection plan is an absolute must have. It has saved my butt more times than I can count.

Great product i will recomend i will buy this again Thanks .

geek squad support is great! So glad to have added this protection to my laptop we purchased.

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

I have not had to use it but I'm glad I have it just incase

I'very used Geek Squad product on other purchases, and it came in handy. Best Buy repaired or replaced as needed. Dependable product.

I'very used Geek Squad product on other purchases, and it came in handy. Best Buy repaired or replaced as needed. Dependable product.

Bought for a Fuji film camera. Of course I didn’t need it. The camera still works

Always get geek squad for all your purchases with best buy.

I bought the extended warranty just in case it gets broken.

The 1 year protection plan works out perfectly because I tend to some how break a lot of electronics that I purchase.

I love geek squad ! I just love them !!!! There the best ‘

The agent recommend we get this protection.’you never know when it will be needed