Customer Ratings & Reviews

Any issues that I don’t understand this people are the ones for the job.

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Excellent for the any damaged items Replacement!!

I would highly recommend purchasing 2-year Accidental Geek Squad Protection.

they helped when I had a problem great service and did amazing

I'very used Geek Squad product on other purchases, and it came in handy. Best Buy repaired or replaced as needed. Dependable product.

I'very used Geek Squad product on other purchases, and it came in handy. Best Buy repaired or replaced as needed. Dependable product.

I bought this protection plan for my (high school) nephews' Mini instax print. Now i have peace of mind if any damage comes its way!

Great cause haven’t had to use it. So glad that it made it this far.

this product excellent the price is to much lower prices in the store i was atended excellent

Haven’t needed it for this purchase, but used it for another purchase and it was great service.

Works great for me and I have always wanted one. Functions as it should.

Hopefully the warranty won't be needed, but the price was to awesome not to include it!

The 1 year protection plan works out perfectly because I tend to some how break a lot of electronics that I purchase.

geek squad support is great! So glad to have added this protection to my laptop we purchased.

Purchases it with my moms camera gift that I gave her for her bday

Great product will recommend to others. Will share this with others.

Im happy to know that my items are in good hands with the help of geek squad.

I have not had to use it but I'm glad I have it just incase

As second camera I purchased I decided to go ahead and purchase the warranty. Not making the mistake of not buying warranty.