Customer Ratings & Reviews

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Purchased coverage for a portable printer. 2 year plan for a low price.

Excellent product and great customer service. Would tecommend.

When it comes to a warranty it is best to have geek squad on your side. You know that if something happens they will be there for you.

geek squad is amazing! not a bad price when you’re protecting your purchases

This protection is worth it for cameras over $750 dollars as it includes coverage for drops and spills and essentially any other type of damage.

These pants are always such a great coverage and it’s very easy to file a claim

Very helpful and professional. Usually when you are dealing with them you are having problems and they really do try to help

It gives protection and peace of mind knowing that I can easily return for repair or replacement.

This was an ok but I never used the service but the warranty wasn’t expensive either!

I would highly recommend getting their warranty they have the best warranty around

Geek Squad protection is a must for all the tech at our household.

you never know what could happen in life it's always safe to protect your expensive purchases.

Excellent for the any damaged items Replacement!!

I’m glad I made this purchase just better safe then sorry .....

This has got to be the easiest to use protection plan ever. No long wait times, just go into the store and your taken care of instantly.

Any issues that I don’t understand this people are the ones for the job.

I love this item I would recommend it to anyone who enjoys fun things for a great price

Again geek squad has always offered excellent service and answered every question efficiently

I would highly recommend purchasing 2-year Accidental Geek Squad Protection.