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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2955 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,955 reviews
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase geek squad protection for all my purchases and has been well worth it. Things happen and it gives me peace of mind knowing my purchase is backed by excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad. Always reliable. Great customer service. Knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced joy cons no questions asked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service took switch in due to joy cons not connections was sent a replacement pair in the mail quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kid's are destructive,good to have. Better safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Higly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend Geek Squad Services, anytime I need to request warranty, they are able to get done.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to cover my accident prone child haha. Cannot beat 60 bucks for a full 24 months of complete replacement/repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision. Easy setup. Price was good. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DrMario

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth purchasing for me just for the peace of mind. Now I'm no computer scientist but this will get you out of a pickle. Better leave it to the professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my Nintendo Switch in case I have an issue with it. I have bought some products before and with great regret did not have protection for my device. This is a lifesaver.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never actually used this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought the Geek Squad Protection a few times for different devices but I haven't actually had to use it thankfully. The last time I bought this protection I actually wish that I hadn't. It was for my nintendo switch. I received a broken model from the store, so I had to exchange it for a working one. They told me that if I got a broken one again, I would not be able to exchange it even though it was broken from the start. To avoid potentially losing a few hundred dollars, they said to get the insurance because this was the only way to ensure that I could have the option to exchange it if that happened again. I take care of my things pretty well, so I was a little frustrated to have to get this because of the risk of receiving a defective model out of the box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good to be protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope she doesn’t need it but good to be covered just Incase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel safe when purchasing any product since it is protected by the GEEK SQUAD service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would definitely recommend this with any purchas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this with any purchase of electronics. Accidents happen and by having the reassurance that my items can be replace definitely eases my mind tremendously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth the money! If you are clumsy or have kids around, get the protection! They cover it all! It’s great to know if something happens to my switch I can rely on Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't had to use it but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These days I never buy electronics without an extended warranty. This one for the Switch was a bit pricey- $99 bucks, but I look at it like I pay for insurance on my home and car- extended warranties are like insurance for your electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Stars!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 Stars.,if you are buying something electric you better buy the protection too because accident’s happens all the time!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loved it an enjoy it for my self me an my grand daughter play it all the time when we have time to play . FkOff now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so love the security of having protection. Given the amount of work I have to complete using my electronics and how much I travel, the protection plans are so needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nintendo Switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nintendo Switch is a game changer. I like the way you can connect it on your TV and you can also play it on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the insurance. I have used them a few times and they are great. Things get done right and if it can't get fixed I get a brand new one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.