Customer Ratings & Reviews

Always buy warranty because you never know what’s going to happen.

I bought a Nintendo Switch OLED(white) , so I thought it was smart to purchase the 2 year acidental geek squad protection plan. One joy con broke off from the unit, I took it in to Geek Squad. They sent it in for repair and determined the joy cons needed to be replaced. I get the joy cons in the mail and attach them back to the unit and then attempt to attach my shell case again for protection. Well, the case now doesnt fit on the joy cons. The joy cons I received are not by Nintendo, they are aftermarket, they will not attach at all. I go back in to Geek Squad and was told its nothing they can do, if they send them back in, they will send another pair of aftermarket joy cons. The 2 year protection cost $60, new Nintendo joy cons cost $80. So, I either pay $80 for new non- matching color pair of joy cons ao that I can attach my case or go witout a case with these oversized aftermarket white joycons. I couldve saved money and bought new joy cons, instead I purchased the warranty for a peace of mine, and I got everything, but that. $60 gone down the drain. SCAM.

It covers my items I purchased, for it is about to run out though and never used it.

The agent did an excellent job. Left my place clean. Thank you

This made a perfect christmas present for a Teenager.

Buying the 2 year geek squad warranty has saved me multiple times. I always get it.

Got the 2 year accidental protection on my Nintendo switch and glad I did.

Love how easy it is to have this plan with no worries

great quality, good deal, and recommended on any purchase for sure

Need this when you purchase items for grandchildren

I have always gotten good service through the geek squad

Nice................................................................

Otter box is loose on the phone and isn’t the normal otter box

I love it my kid enjoyed it really happy for it ..

I purchased the 2 year accidental plan for our Nintendo switch. In the first year the Switch’s cord and port went bad. They did make the repair and stated afterwards, that the repair was more than the value of the game unit. So, they cancelled our plan. Why was that? When the plan says 2 year accidental coverage. It was after the repair we began buying game cartridges for it and there it doesn’t work with them. We have to download all our games.

This warranty is garbage and my geek squad bent over backwards to try to fix it, but they changed the wording on the warranty and never informed me and they messed up the price when i checked out so i never got my money back that i should have. Never getting the best buy warranty again, and that was the only reason i ever shopped at best buy.

Very helpful answer all my questions and help me with everything

Great to know as an insurance and ongoing delivery.

Have not needed to utilize this service. However, when used with a tv in the past, it was a very simple process, with a fair outcome for us.

Agents get our computers up and running. Really great with the laptop