Customer Ratings & Reviews

My experience with Geek Squad to replace a Nintendo Switch controller has been horrible. I spent hours being transferred to multiple departments with no one willing or capable of helping. There is no consistency with the information provided to me. I was asked to schedule an in store appointment with geek squad only to be told that they do not troubleshoot Nintendo switches. A lot of time was wasted and It’s very upsetting to say the least.

Though it was not used this coverage was for those heated moments of game play where frustration gets the better of us...

Wish I’d known about Total Tech before I bought this.

Haven't used it yet... Not sure if it gives me any extra peace of mind.

Haven’t used it when purchased but it was good to have when Incase something happened

It is a fighting chance you get them on the phone and when you do everyone wants to transfer you every where and NO ONE wants to help with the issue. I am suppose to be receiving replacement parts there is no update and when you can talk to someone they ask has it been fulfilled. No why would i be calling well then you get transferred and hung up constantly I will NEVER buy extended service again and best buy is just not worth it anymore ! Awful Service

Can't say much about this hopefully they can help when it comes to it.

I didn’t even know I had this was lost in emails lost out

I purchased the insurance for the device. When I used the insurance, the replacement I received for the controllers was refurbished controllers, stained, don't cradle well with the device and we're heavily used controllers. The device I purchased was over 400 dollars its the OLED mario smash brothers and the controllers were of a high quality. It's disheartening to see how I was sent low quality controllers that are heavily used and were refurbished.

Give you peace of mind in case they break the electronics. A little pricey.

Difficult to get prompt service because bust buy is a middle man

It good to have aplace to take the product for repair or replace

Hoping this covers everything as I've found in the past that the geek warranty won't cover most items.

The agent couldn't even get fortnite downloaded and other programs I asked

I DIDN'T HAVE TO USE THE PRODUCT AT ANY POINT. DON'T HAVE MUCH TO SAY

Ive been waiting for this to come in, and expected it to come for christmas. Id appreciate having an update on where it is now

Not worth the money. Seem to be angry you want help.

Decent value that is worth it on bigger purchases.

Haven’t had to use it. If I did I might give it more stars.

I purchased this protection plan with the expectation that my product would be either fixed or replaced. My product broke 2 months after purchasing and my plan only allows a replacement or store credit. I didn’t pay with store credit so why should I get that back instead of a full refund? It’s unfair because the product that I purchased is no longer in production and my son, who I purchased it for is heartbroken that I cannot exchange it for the exact same item. I literally feel like I wasted my money.