Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2884 reviews
(2,884 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Best Buy dropped the ball
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Switch arrived 5 days late. These were 5 devastating days for my 8-year-old. Then the right (red) controller doesn't work. Best Buy refused to fix the problem. I was told they would not send me a replacement part because the item won't come back in stock within the 15 day return period. The only solution is to suck it up and buy my own replacement part (which I will not buy from Best Buy. Best Buy has some of the worst customer service I have ever come across.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Zelda special edition without Zelda game.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great Nintendo but pay more expensive for a especial edition and don’t come with the game … Nintendo need change this selling a Zelda especial edition without the Zelda game no make sense..
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I damaged my laptops hinge and when I went to see if they could fix it they labeled it as cosmetic and refused to help. They were also extremely rude and lazy with their service. Please don't waste your time unless your device is in pieces they are not going to help.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Highly disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very disappointed!!! I was not told when my extended warranty was about to expire. I always repurchase another, especially for my kids video games and systems
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend