Customer Ratings & Reviews

Geek squad makes me feel so safe when i buy things from Best Buy, lets me be confident in taking my things without having to be overprotective because i know they have my back. GREAT SERVICE 10/10 RECOMMEND!!!!

I have yet to utilize my 2-year Accidental Geek Squad Protection Plan, but it does give me peace of mind knowing that the "Geek Squad" will be there if and when I ever need them. I also had to write a review before my 25 point incentive expired so...

Buying anything expensive? The Protection Plan, if available, is imperative to buy! Peace of mind in case your expensive stuff takes a turn for the worse. Friend had a free upgrade when his TV went out because they have to give you comparable quality if the exact model is no longer available (assuming repair is not an option, most of the time it isn't)! I bought a plan for my latest Nintendo Switch purchase! So worth it, just in case...

I haven't had to use this yet, but when i purchased my switch i was able to see them in action at the store. They all looked very professional and well-mannered. They took time to explain things to thier customers.

Best money ever spent. Full protection on my electronics and fast easy replacement and repair. If you buy something from Best Buy, ALWAYS get the geek squad protection. They will take such good care of you and do everything they can to make sure you are more than satisfied with your service. Just can’t say enough things about how wonderful this service is!!!

I have always purchased my electronics from Best Buy because of their great warranty and the geek squad. I believe the rules have changed. Before, if it were under warranty, it was under warranty 2 years. Now if you use it once, that cancels the warranty. My son needed the charging port replaced 2 weeks after he got his Switch and they replaced the part but now I still have almost 2 years and ZERO protection. I even asked to purchase another warranty and they declined. The other side of that is both times I went to geek squad, I had an appointment with a confirmation number and both times the representatives were rude and short. Neither wanted the confirmation number and both handled my product very carelessly. They did have it back within 2 weeks. Best Buy used to be my only choice, just because of their customer service and warranty, but that has changed.

Peace of mind at a good price! I have not had to use this as the product has been fine. Hopefully I won’t, but goo to know it’s there if I do.

I bought the two year geak squad protection because just like cell phones it can be easy to drop it and you're kind of screwed. Since I know I am going to use it more as a portable I knew it was smart for me to get the protection and they told me it would cover everything including accidental drops or it getting wet, etc. I would recommend getting it if you are going to use it like I probably will be most pf the time.

I did purchase this for my sons' Nintendo Switch in hopes that it would cover any damage that may happen with it but so far, we haven't needed to use it. However, it's good that it's here if we need it.

I bought this and hope i never have to use it. But i have peace of mind knowing that if anything goes wrong, i can just go to my local Best Buy and dont have to deal with the manufacturer which often results in lengthy delay and repair turnaround.

I have not yet used it, but we always have to secure the games for the little ones in the house.

Having the 2 year warranty is wonderful, especially with little kids. Thank you Best Buy!

The insurance is perfect to have Joseph. Something happens to your electronics. It's great

We haven't needed to reach out to the Geek Squad yet, but it is a great feeling to know that we can if worse comes to worse and we can't figure something out on our own.

haven't needed to use the geek squad yet but so far so good.

[Employee of bestbuy] The Service was sold as ADH Accidental Coverage which paid for itself

Love get squad service. Glad I got it because controller is already broken

I think when already have a warranty on old device and something happens to it Best Buy have to give you a new one they should prorate the warranty that you already had on instead telling you you have to buya whole new warranty new warranty

With all those switch problems out there with the dock scratching the screen, warped switch because they're getting too hot and with it being portable its bound to likely get damaged. Never got any kind of coverage for anything ever but with the system seeming fragile and other than not being able to afford another one if it's damaged, let alone it being sold out every shipment; this seemed like a good investment.

Protection for electronics is a must if you have kids who don’t understand electronics and water don’t mix, and if you have others you dont know if they are clumsy or not.