Customer Ratings & Reviews

Ask for recommendations. They give out good, in-house and out of purchase Replacements or upgrades.

Best thing ever! Haven’t had to use it yet, but when I broke my laptop screen I was very happy I had geek squad protection

Really good service no questions asked for the most part

I was taught to always invest and purchase extended warranty products that offered them. I have had to utilize them in the past and the service was great.

Have a issue give them a call. Want to walk around aimlessly go for it just dont be alarmed when someone comes helps you figure out what youre looking for leading you with a smile and a lighter wallet

Kids have accidents. Items are valued. So, offering protection is important to ensure the lifespan of the cherished product. All of this was taken into account when deciding between the Lite model or regular one. My daughter is happy!

Love the ease and convenience of this plan. Used it and love it

Geek Squad was very helpful in fixing and replacing parts for my Nintendo Switch when the joy cons were broken. I was not charged for any repairs, it was fully covered by the insurance.

geek squad coverage is great at our location in Aberdeen NC, they go out of their way to help make sure you are taken care of

This is a life saver to a must have on purchasing item online. It is safe and less stress to have and re assurances in mind. Having this is important to have at all time just Incase. Accidents do happen a lot and we want to be guaranteed we have something to fall onto.

I've always been a firm supporter of their protection plan, even though over the years the levels of efficiency and customer satisfaction have waver. When the protection plan is on it's on and when it's not it's not

It is wonderful to have the Geek Squad in your corner. This will help you technical support and to get it started. It's always good to have backup and insurance just in case something happen.

This is well worth the extra money. They always take excellent care of me. I have had to use this protection plan twice to replace my son's switch and many joycons.

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.

Geek squad was acquired for a Nintendo Switch - as noted in that posting; the gaming system hasn't seen the light of day yet because the "holiday" hasn't arrived as of this writing. But, I feel comfortable knowing that I have geek squad in the event of product failure.

Geek squad is very helpful. Recommend adding coverage on every item you purchase. They’re very knowledgeable and available when called or needed.

I have been buying from Best Buy for over 25yrs. I have never gone wrong with buying one of their Geek Squad Protection plans. I pray it's never needed but when it has been, they come through and take care of the customer and the component. I always recommend to my friends.

I always prefer to get protection plan for any electronics I buy from Best Buy. Geek squad is my favorite. It was little easier before as whenever I had problem with my item I took that to the store and right way they reimburse me with my replacement plan and I got new item. Now we have to wait for the item to send to fix if they can’t fix it then they replace it even if we have a replacement plan. But anyway I still like to buy geek squad for all of my purchases as it is peace of mind.

So far I haven't had to use this yet, at least I can have a good peace of mind knowing I have the extra coverage.

Great Warranty you just should let customers know what they need to save for warranty