Customer Ratings & Reviews

These are really handy to have for things that only have a short warranty. I've returned monitors with dead pixels before and avoided having to but a new monitor as the warranty was up. I figured that i go through Xbox controllers so i should buy the replacement plan as they often die not long after the warranty ends. This time mine died within the normal return period and i was actually able to get a new replacement plan free of charge as well. If this plan saves me again it will be more than worth the money.

So far I have never had an issue with ny electronics being fixed or replaced!

I definitely recommend the extended protection. Never had a problem with it.

A must have when thinking of protecting your purchasing. I've never had a problem with it always taken care of very well no headaches. Definitely pay the extra amount to have peace of mind.

Geek Squad service is exceptional! Their knowledgeable technicians provide reliable tech support, whether it’s for installation, repairs, or troubleshooting. They are friendly and efficient, making complex issues easy to understand. With their prompt service and expertise, I feel confident in my tech purchases. Highly recommend for anyone needing tech assistance!

Overall I like the product but the mouse feels a little too small for my hand.

Peace of mind if something goes wrong with our controller was easy to purchase and attached to phone number and account so no keeping the receipt

Was able to cover my ps5 controller when it had stick drift.

Can go wrong with a warranty has came in handy several times

Easy return, easy replacement. Geek squad warranty is the way to go, especially for the elite controllers that have weak warranty's at purchase.

I have used the protection plan only a few times for the PS4 and PS5 controllers I've bought, and in every instance where I needed to replace them (stick drift issues), I was given a replacement controller with no problem. However, my only minor inconvenience is that I wish it lasted a year longer since my recent controller lasted a few months after the plan expired. Overall, it's a solid purchase.

If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

I broke my controller and had the warranty for it all I had to do was take in the control(without the box) and they gave me and new one simple and asked if I’d like to put another warranty

I never used to get any type of insurance but this service has saved me 1000s of dallors over the the last 4 years. Everyone knows that some things just arent made to last anymore. Yes it is a little bit more up front but when something inevitably goes wrong, best buy is there to replace it with no hassle.

its a really good mic and it lasts for a really long time

Geek squad is always transparent about what the policies cover and tend to always follow through with their replacement and accidental damage plans.

Love best buys warranty but expensive. Compared to other stores.

Love the controller, since it matches the my OLED Zelda mode

The software operates efficiently and proved to be very useful when dealing with some electronic devices that required attention.

I purchased this protection for my son’s SCUF gaming controller since we always seemed to have drift problems with his previous Xbox controllers after the 1 year warranty expired. I’ve had to use this protection with his previous elite controllers and the exchange is flawless.