Customer Ratings & Reviews

Geek squad has always been a good option. Have never had any issues with their services.

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Fixing to try them out just had a Xbox remote go out

It’s a great coverage to have!!! Mostly for 2 years and it covered and expensive control once it broke!!!

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.

Great buy for the price no regrets at all. Everythings works as intended

I was feeling my Xbox elite controller a little off so I took it to a geek squad member. Recommend me a new controller and now I’m back playing online. Stress free, no going back or forth. THANK YOU

I bought this for the color to switch colors . The controller feels good on the hands.

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

It is the best service to have for electronics and of course my PC and TV.

Very helpful. Able to change out contoller when too much wear and tear for new

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Worth the money if you don’t want to run out buying more controllers full price!!

Gives you a great piece of mind when using your purchased products. I added it to my xbox controller in case of stick drift.

Was great service when I had my washer under warranty

Best Buy has the best service plans for their products, that’s why I shop here for all my electronics

Love this controller ! Super reliable and customizable.

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!

Pricing is affordable easy and hassle free return would recommend