Customer Ratings & Reviews

The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

Every time I had ANY issue with ANY product, they always resolve the issue immediately

the squad was very helpful when i needed the service i would tell my friends

Got this for my PS5 duelsence esge replaceable joystick, so I expect to make great use of this service with the eventual stick drift.

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

I got this for my Son for his new controller ,its only been a week ,so thank God I havnt had to use it!

They were very helpful when needed. I have used them on all electric questions I have had

Greek Squad is exceptional good for seniors or if you are not experienced in your electronics. Your repairs are done with care & warranty

Recommendation, always purchase a protection plan! I'd recommend Best Buy's plan over competirors because they cover the full price of the item. I nabbed a ps5 controller on sale and the protection plan covered the regular price cost. Its a little higher price plan for a shorter time. But others were only offering to protect the item at the price i paid.

Title: Outstanding Protection and Service! Review: ⭐️⭐️⭐️⭐️⭐️ The Geek Squad 2-Year Product Replacement Plan has been an excellent investment! Setting it up was quick and easy, thanks to their knowledgeable team, which instantly gave me peace of mind. When my device stopped working after a year, Geek Squad's service was prompt and professional. The claims process was straightforward, and I received a replacement much faster than expected. There were no unexpected costs, reinforcing the plan's value. For anyone looking to safeguard their electronics, I highly recommend Geek Squad. The security and efficient support provided truly exceed expectations.

Favorite protection plan available would recommend 10/10 times

I always get the geek squad to help with troubleshooting and repair. I would definitely recommend.

I think I got this for my Xbox controller so when the stick drift hits I'm turning it in

Always helpful when you need them in a pinch. I had issues with my battery in my laptop and they were able to get it replaced quick and easy.

Easily replaced my controller when it broke. Got a gift card to get a new one instantly

Works great I’m very pleased with the product. The keyboard and mouse I have no problem with

Very convenient if you buy expensive products, this is something I do recommend if you buy products over $450

Always good to have protection plans. Haven't had to use this one. In the past it has been very helpful in getting things fixed or replaced. No issues with getting service.

Sleek design fits well on the desk plenty of room to work around.

I love being able to get the service and use it when needed it comes in handy so much and they are so helpful and nice and useful I love it