Customer Ratings & Reviews

Insurance is absolutely necessary in the event of tech failure

Service was excellent, prompt and courteous.Unfortunately, the issue couldn’t be resolved so I received new item of comparable value.

It works amazingly no issues whatsoever runs so smoothly just how i like it

Comes in handy in case your electronics need to get fix and always available when you need them

Geek Squad warranty gives you ease of mind to get it replaced or fixed

Love geek squad. They’re always there to help and go beyond the call of duty.

Insurance for my products purchased at Best Buy. I highly recommend it.

Product protection for an extra added piece of mind at a great price

I bought a Playstation Dualsense Edge controller last year and experienced some stick drift. I was under 1 year from date of purchase and when I did buy it, I also bought the Geek Squad protection. Here are my thoughts on that. The Geek Squad protection at Best Buy… it’s a bit of a mixed bag. It’s an extra $60, which is fine if you don’t already have backup thumbsticks. I had some drift issues, brought mine in under a year into ownership, and they swapped it out no problem—but then canceled the protection plan unless I bought it again for the new controller. That’s the part that really rubbed me the wrong way. I was still under Sony’s manufacturer warranty, so why reset my paid coverage? The guy just said, “That’s how we do it.” Well… your way sucks. It should carry over and only be considered in use after the Sony warranty ends, like most other protection plans I’ve had. I'm going to think twice about purchasing it next time around.

Got my brother a Xbox controller & it started having issues, we brought it in , they helped us & we were out if there within 15 minutes

Had this for a year already and didn’t have to bring it in or anything. Easy to use, smooth.

Its always a good idea to cover your Xbox controllers

You have to get accidental protection for all your electronics

Geek squad best squad. They were able to resolve my problem immediately and it they couldn’t they would replace it.

They do great work very informative and quick to find a solution

Protections plans are a must for new tech. Everything breaks so easily nowadays

This also comes with your Best buy protection plan and The geek squad are great especially Daniel from Tracy he was so sweet and so nice and he was very helpful

Amazing works really well better than I could imagine

Great protection package. I feel good knowing if something happens, I am covered

Nice to know my product is covered in case of an accident!