Customer Ratings & Reviews

Insurance for my products purchased at Best Buy. I highly recommend it.

Protections plans are a must for new tech. Everything breaks so easily nowadays

Insurance is absolutely necessary in the event of tech failure

One of the best keyboards I’ve ever used highly recommend

I absolutely recommend bestbuy for everyone I come across. They have awesome deals, even better Black Friday deals, and the smooth transactions and exchanges with warranty items is great. It’s nice to not have a big hassle everytime you need to exchange something. They are fast, friendly, knowledgeable and courteous. Definitely going to be a return customer.

For some high risk items, this warranty is great. for example stick drift on controllers, i really wont buy a controller anywhere else, especially ps5

Product protection for an extra added piece of mind at a great price

[Employee of bestbuy] Always get that geek squad protection because no one can predict the future

Great protection package. I feel good knowing if something happens, I am covered

I didn't realize that I had actually bought it, until I went to exchange an XBox controller I had purchased months prior, and it ended up being a lifesaver, as I was able to replace the controller no problem, and repurchase the protection on the new device, for a lesser cost.

Hands down best warranty ive used had an issue with my headset and bestbuy took care of it and i walked out with a brand new headset no sending your old device in to the manufacturer i was in and out

Still working good, haven’t had to use the warranty.

I wouldn’t buy anything out of Best Buy without the geek squad warranty absolutely the best

This is the most radical service you can get and you may think you don’t need it, but you do, especially when you know never know what could happen

The warranty is worth every penny. I bought a pair of ear buds for my husband and just a month after, he dropped one and when he found it, it had been run over in the parking lot. The warranty replaced them with a brand new set.

I was having issues with my Dual Sense Edge PS5 controller. I was in the store for every bit of 10 minutes. It would’ve been even quicker if there weren’t people ahead of me. I was given a brand new replacement controller with minimum questions asked. They also allow you to add warranty on the replacement item.

[Employee of bestbuy] If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

Great product.....................................

Wonderful service! Geek Squad has the best customer service and repair team ever. I don’t trust no other repair/ fix it service to work in my electrics.

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.