Customer Ratings & Reviews

I want to express my gratitude to the Geek Squad team at Best Buy for their exceptional service. From the moment I walked in, their professionalism and expertise were evident. They took the time to thoroughly assess and communicate the repair process, providing transparency and answering my questions

Gotta have geek squad protection on my kids electronics to keep them going in case they break.

I can rest assure that my electronics from Best Buy will be covered by the Geek squad protection and services plan. I am a bargain shopper at heart, and Best Buy has a great price point and offer the security i need for my family's growing electronic needs. In-store or service calls, Geek squad got you covered!

I’ve had the pulse earbud for almost a year now. The sound quality is great thanks to the recent updates on the PS5 where you can adjust the settings on the Pulse Explore. Good for gaming and for those who does not like the headphones where it gets hot in the ear and heavy on the head after hours and hours of game time. It’s almost perfect except for the connection issue where it randomly disconnects fromt he console.

I usually purchase Best Buy's GSP for high ticket items or those that I feel will have a higher probability of breaking down either during the manufacturer's warranty period or beyond but within the coverage period of Best Buy's GSP. It has never disappointed me - coverage is great and it usually involves either an exact (or equivalent replacement) or store credit (or gift card) for the purchase price of the defective item. I highly recommend this!!!

I always get the protection on my controllers and headsets. It has saved me more money than the original cost of it.

I absolutely love this blender. I make 2 shakes a day and put fruit, frozen veggies and ice in them. My old blender had the blades only at the bottom and would take forever to chop all of that and blend it. The multiple blades of this on the different levels chips and blends everything in seconds. It’s also so much easier to clean because the blades lift out easily as opposed to having to disassemble the whole thing. It’s lightweight. My only thing is it’s very tall when all assembled and barely fits on my counter beneath my cabinets.

Never a bad idea to have extra protection on your purchase. Hate to have to buy the same item twice.

I always buy the geek squad protection plan. If anything happens to my kids gaming accessories I take it to geek squad to get fixed and if they can’t fix it they replace it or give me back my money. You can also buy a new plan after the time has lapsed from the first one. The price is always reasonable.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Headset stopped working only a couple months of use. Good thing i purchased the geek squad replacement plan! Brought back to best buy and was able to get a new headset, super easy! Thank you!

Geek squad has always assisted me when facing issues and provided great customer service and attention to detail

If my controller gets stick drift they help replace it! I love it

always insure your products!!!! is something goes wrong with them they'll help you fix it or they'll replace it with the same product but new! i have een in stores hearing people fighting and arguing about how their products just gave up and theyre trying to get their money back eventho they didnt even out insurance on them OR EVEN HAVE A RECIPT!!!!! ALWAYS HAVE YOUR RECIPT WHEN YOURE RETURNING ITEMS, I AM TIRED OF POEPLE GIVING THE BUSINESS TO WORKERS THERE WHO ARE JUST THERE TO DO THEIR JOB AND GET THEIR BILLS PAID

If you don’t have geek protection, you are missing out you need to have it best thing to have

So far with best buy geek squad service I'm 100 percent happy and satisfied

So far these headphones have great sound quality. The volume goes up pretty high and the sound was crisp. Mostly play it with Modern Warfare 3 and it’s been perfect. Charging station is pretty good although sometimes you have to make sure the headphones are in contact with the charging station.

I don't like how if I pay for yearly it will automtically remove any geek squad protection for the products I had before that and mainly only keep geeksquad protection. Had to manually get this fixed. Also the pc builders don't do the entire job you request. They miss a few wires. I would only recommend for purely renewing items.

if you are in the fence about a warranty. on products like a gaming control you know if you game its going to eventually break. no brainer

I always buy this warranty with any product that i purchase from Best Buy. I've had to use it a few times over many years, and they never give a problem - just change it out for something that costs the same price that i paid, even if they're on sale, i still get credit for what i paid.