Customer Ratings & Reviews

Excellent attention fast service, check the item, and express replacement.

They have covered a warranty for my console for the last year and a half and it's been great, helped with ease of mind and the ability for me to feel confident in the safety of my console.

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

Used it to replace my controller that ended up with stick drift and sticky button and disconnected problems but they replaced it with no worries and gave me a new 1

These guys did a great job with my cobra dash cam installing. Less than 1 hr I hope Best Buy appreciates them and the fast good work they do . . Ty

Anytime I've ever had any issues with any appliances I purchased from best Buy, the service always meets or exceeds my expectations.

Great protection service for protection. Highly recoodmend for almost any product!

Great customer service and great warranty price for my controller

Ive had to call them before to get help with my laptop and they were super friendly and helped me no problem! They seemed happy to help and did not seem annoyed like most people do that come to help with anything.

This good service for low price!!!!! I use this series for Protection Elite 2

Andy was very patient and helpful with helping us choose the right laptop we need.

Great service if anything happens to the product, fast and easy return process.

Why doesn't this tell me what I am reviewing it just ahowed a picturebof aome black random shapes, which I didnt know what they represented

Always able and willing to help with whatever is needed.

Good to have for issues my future IT tech wife can't fix for me yet

Always recommend so far they have stayed consistent on staying behind their warranty. Never have hidden fees and always honest and helpful

all tech should be protected, so i highly recommend this

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

Love the Geek squard replacement service. I always purchase it when i get something from BestBuy. It saves money and time.

Great program when you need it. Have easily replaced multiple controllers.