Customer Ratings & Reviews

Necessary product does not hold up under heavy use for more then 6 months.

Great service broke my controller and they replaced it no questions asked.

I buy a lot of electronics and always get protection.

I haven’t had to used it yet but according to what they

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.

Good service overall there isn't much to say i had a great experience

Its a beautiful iteam, really helpful especially due to the fact that it comes with different utilities to makw tge job even easier. Its very straightforward and simple to use, honestly I recommend this to a couple of friends/family. This is 10/10

Always great services. Never been dissatisfaction.

My husband had issues with his computer and they look at it . We left the computer and pick it up the next . My husband was so happy that his computer finally work. He works at home.

Geek Squad personnel were wonderful help with my item to find out what was the problem and helped me fix the problem

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

8yo's always breaking them or spilling something on them. This is one warranty that's worth it!

Great support with returns and makes the process efficient

Warranty is usually worth would highly recommend!!

GREAT TO PURCHASE WITH ANYTHING YOU PURCHASE FROM BEST BUY

Super good headset really recommend by far better than the Astros the Astros always have problems

Geek Squad is always available for me to contact whenever there is something wrong with my device! Very consistent!

Very polite and respectful people love the item, any further tech related shopping will be done here love it

For as long as I’ve been a Best Buy customer, Geek Squad has never failed me once. I believe Geeks Squad has the best protection plans and services out there in the market.