Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6540 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 6,540 reviews
  • Rated 5 out of 5 stars

    Do it, no-brainer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the protection for all of my video game controllers. it is definitely worth it as the controllers always break down within 2 years. Do it, no-brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    saves a ton

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved my kid from having to pay full price for a replacement controller. Just buy another warranty and there you go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what you should expect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great great what you should expect, should be the standard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee was super quick and helpful with getting my PS5 controller and in the color I wanted!! They also made the transaction quick and easy so that I can get in and out quickly so that I could go home and try out my new controller!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Geek Squad Employee

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store associate was very helpful and made it easy to replace my broken controller with a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noiceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad Team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If something is wrong with your item they help you with everything you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always purchase for this product.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary I always purchase. Product does not hold up under heavy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan on PlayStation five remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased, a two-year protection plan on a PlayStation five remote, went to replace it, and the replacement process was very easy and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamers don’t miss this opportunity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing ever hands down. I just love the fact that all my items are protected and will be replaced for a little fee. Xbox controllers mess up a lot, with this I get a next controller every time they break for $50. Gamers don’t miss the opportunity……

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online pick ups

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really need the 400 and I am always happy with the service and support on all items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a need, and I’m thankful for that. Glad to have them available if they are needed though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just buy it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No regrets. This is a very good controller, and accessible. No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They always repair or replace damaged electronics.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A absolute must for electronics over 40$ because no one likes spending more money for faulty electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take My Money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Sadly have had to use many times in the past for other purchases, but is as simple a process as it gets!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Highly recommend

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practically a no brainer for any electronic purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using this service for an xbox controller since they dont last long the wear and tear it's pretty good idea to use this if you want to make sure you get the full use out of it weather it expires sooner later or if the controller last that long never know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you’re buying gaming gear, must have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk how many times the replacement saved me the headache of contacting the manufacturer support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive warrinteed my remote becayse the dog ate it. I brouggt it in in a ziploc baggie. The remote died a seriouse death. No problem the warranty covered it no questions asked. But my name, phone number, and address

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tv’s picture went out and luckily we still had warranty. Setting up the appointment was quick and easy. The service technicians were friendly and arrived on time. Unfortunately, they weren’t able to fix our tv but offered a replacement for the same value. We were able to buy a new tv and just had to pay the difference on the upgrade. It was perfect!

    I would recommend this to a friend