Customer Ratings & Reviews

I purchase the accidental replacement every time I purchase something from Best Buy. Sometimes I never have to use the protection plan, but there are times when I needed to use it. I feel good knowing my product is covered for 2 years with a free replacememt.

[Employee of bestbuy] This replacement protection plan is worth it! As soon as my joy cons start experiencing drift, I just go in and replace them.

I always buy extra warranty on high ticket prices. You never know when you might need it. Some quality for items don't always hold up. Best Buy is great at making sure you get your replacement for your item or make sure they come out and fix it fast.

Listen I buy all my electronics from Best Buy even my cell phone and I always get the protection plan Best Buy offers one of the best protection plans out there point-blank hassle-free no problems at all when it comes time to warranty something that's broken

Always nice to have reassurance that this plan will replace my equipment if something goes wrong

The return was quick & painless, received full refund thanks to having the additional protection plan offered by Best Buy!!!

Great service easy exchange after the product was faulty they didn’t give any problem made a simple return or exchange for same product

I love this controller! It fits very comfortable in my hands

It’s nice to have some assurance place on an expensive device just incase things go wrong

You should always protect your big purchases, especially if you're accident-prone like me or you live in a house with cats that like to knock things over.

When you dont get it you need it. Always get it. What could it hurt. Other than your pockets in the long run, because you have 2 buy it again.

I love the customer service with your company. Everyone is so helpful and finding what I need and looking for

Geek squad is a little more expensive than other 2-year replacement warranties, but they have been hassle-free unlike other warranties from All State. So, I prefer Geek Squad even if I have to pay a little extra.

There’s nothing better than the feeling of knowing you are secure no matter what oopsie life throws at you with your technology.

Always very pleasant and helpful I love geek squad

Geek squad always does A+ work. Plus the warranty is always accepted without making you jump through hoops. You know your equipment is i jb great hands!

I've been using Geek Squad for years and I haven't been disappointed with the service after a purchase

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing great buy is backing my purchase.

I really recommend this plan , my son’s controller was broken and take me 5 minutes to replace for a new one with no charge!

I had a issue with my computer I bought and when I took it in to have Geek Squad look at it, they got it done fast and helped me get on my way.