Customer Ratings & Reviews

Good Product. Price was right and it worked as it should

Hard to get the replacement plan honored. My elite controller started having issues after a little more than a year. Thought no big deal as I had the accidental replacement plan. Got online to their support chat to see what I needed to do. Turns out the rep stated that I just needed the controller and to bring it into the store. Well I brought just the controller in and had the exchange rejected since it did not have the original accessories. Went back online to their chat when I got home and was reassured that all that was needed was the controller. Went back to the store the next day with the chat log however still was rejected. Cutting my losses at this point as this replacement plan was not worth the cost

Decent for the price. I loved it I loved it I loved it

Item was defective broken less than a year went to return it. I guess when I bought the item it was on sale so I couldn’t even swap it out for the same item that I had purchased almost 50 bucks more expensive than I bought it for. Zero out of 10 will probably never buy insurance through best buy again.

I thought the 2 year warranty would last the 2 years and not end the day i replaced my controller, if that was the case i would’ve gotten the cheaper one

I believe the 2-year Geek Squad plan is too expensive and unnecessary.

After you use the two warranty even if it’s been only a week you have to buy it again if you want coverage again

I never needed this for the device I purchased I don’t even remember what I purchased

Didn't get was advertised,asked about if I needed to use it,told PC would be sent out for repairs,when I bought this I was told it would be repaired on site.False advertisement

Great product. It still worked after 1 year and 10 months.

Decent protection some products come with a warranty

They could gave better services then what they do especially Westbank

Geek squad can do the work when they want. If its scheduled than you are good to go, if not..

I was Sold a faulty product and it had to be replaced in less than 90 days. They said that consumed my warranty and now I will have none. Extended warranty is a way to rip people off! PS4 gives a 90 day warranty on the product to begin with so that warranty covered my product not the extended warranty I paid for separately and I am now screwed out of. Stop selling your false coverage and stealing peoples money for nothing in return

I haven't use this yet so I can't say much about it. I hope they can help me I I need it.

I don't like that we have to pay every time we change the products because they no longer work

Kinda expensive but worth it if this $200 controller decided to give out on me

? Think I need to use this very soon. Wonder if it will be worth it.

I haven't use this before so I can't say much I hope they can help me if I need it.

I don't like them they are dishonest and I dnt think they work's with there potentials