Customer Ratings & Reviews

To expensive and Best Buy manager in Winchester, VA made me use my warranty on a headset that was shipped to me in NON WORKING CONDITION from the factory.

This product was released in November of 2019. I purchased my controller about January of 2021 with a 2 year Geek squad replacement that was $60. In March of 2021 my product was faulty, I attempted to get it replaced but was told Best buy would no longer receive the product as it was discontinued. Why offer a 2 year protection on a product best buy planned on discontinuing. I was ONLY offered store credit. My intention is to purchase a controller. Now I have $240 in store credit with no need for anything from Best buy. Extremely helpful customer service but this entire experience has been awful.

Policy is super inconsistent depending on who you get at the return desk

It's nice to be able to come in and trade out a messed up Xbox controller, but apparently it's only good for 1 month even though you buy a 2 YEAR plan.

Not worth it, rep pressured me into getting it and then oversold it after I agreed

Worst product yet to crud today cant get it to update nothing honestly dont buy from best buy. Cant even post photo cuz they wont let me.

Okay i do not like it but i now some one eles will like it

Worst money I've ever spent. Bought a Nintendo Switch that broke 9 weeks later and Best Buy found a way to get out of replacing it with the replacement plan I'd purchased. I'll never purchase any of their protection plans again.

Some how returning a defective controller (drift) within the standard purchase return period does not warrant a refund or continuation of the warranty on the replacement. Very disappointed!

Expensive coverage, hassle to use. Everything fails soon after coverage

They said my sons Nintendo Switch would be repaired in 2 weeks. I’ve waited nearly 5 so far and there has been no update given to me.

Nice remote like the protection plan bought instore

Geek squad raided my house they said I didn’t pay my taxes I’m in jail.

Agent on phone set up in home appointment with 8 hour window. I sat home for all 8 hours. Nobody showed. I called and they didn't even have record of my appointment. They charge a fee if you cancel within 24 hours, but they can waste 8 of your hours for free. And the phone tree to get help was awful - talked to 3 agents. And they were jaded.

Price went up significantly. At almost a 1/3 of the original product, it makes it not worth unless you have little kids or a high likelihood of the product being damaged while used.

Amazing for any defects you encounter with your devices.

Some years ago there was an option to get the 5 years protection plan now 2 years factory offers 1 year.

over prices to say the least. Geek squad arent even geeks, barley know what theyre talking about.

Bought turtle Beach headphones on October 7th, but then had to return them because they had a missing screw which caused them to break on December 14th. Even though I'm still within 90 days of purchase I lost my geek squad 2-year replacement. I Felt like I paid half the price of the headphones for replacement plan for nothing. So I have my headphones replaced but I lost the warranty I paid for.

Don’t really care for the concave design. The design make it harder while playing driving games…