Customer Ratings & Reviews

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Replaced my item with ease and no problem, I was able to get store credit and pick something different out, I get the warranty on everything I buy

Had no trouble trading in for a new one. Quick fast service.

Purchase this for expensive items or items that break often(ie XBOX remotes). You won't regret it.

This protection was bought for my son's Xbox series X controller which provides for free replacement once he breaks it which always happens so protection is a must can't live without it for kids under 12

Great addition and luckily I bought this plan because my boyfriend gets mad when he plays video games and sometimes things get thrown and broken.

I love adh on all of my products to give me peace of mind

Once again as always you cant beat the protection plans for your products that best buy offers!

They handled my situation of a broken controller very good. No questions were asked and a new item was given right away.

Geek Squad protection always comes in handy. Workers are always helpful to fix any issues.

Bought a purple Xbox controller for my girlfriend for her birthday last year. Her niece dropped it on the floor enough times that it stopped working. We walked in to Best Buy, told them our names so they could pull out the warranty, and walked out 15 minutes later with a brand new controller. I say buy the warranty every time.

Title: Outstanding Protection and Service! Review: ⭐️⭐️⭐️⭐️⭐️ The Geek Squad 2-Year Product Replacement Plan has been an excellent investment! Setting it up was quick and easy, thanks to their knowledgeable team, which instantly gave me peace of mind. When my device stopped working after a year, Geek Squad's service was prompt and professional. The claims process was straightforward, and I received a replacement much faster than expected. There were no unexpected costs, reinforcing the plan's value. For anyone looking to safeguard their electronics, I highly recommend Geek Squad. The security and efficient support provided truly exceed expectations.

Geek squad will never disappoint, no matter if its help with a computer, replacement or just questions regarding your tech, they got you covered. I always get my things covered with geek squad protection.

Great service product for gaming controllers. Easy swap at the store, then repurchase on the new one. Genius!

Always get the warranty. I always end up using it with things like headsets and controllers.

I had a headset I recently purchased break and either the geek squad protection was able to exchange quick and easy!

Great customer service no haggling or hassle whatsoever

2-Year Accidental Geek Squad Protection.2-Year Accidental Geek Squad Protection

Highly recommend on anything you get. And if you have the app you dint need to ket track of the receipt it keeps it in file for you.

Never buy a product without it. Sure, you could use the manufacturer's warranty, but this protection plan just makes things easier.