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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6626 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 6,622 reviews
  • Rated 5 out of 5 stars

    Good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a problem at Best Buy when I want to utilize the replacement plan. I am just told to get my replacement and they take care of it at the service desk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the accidental plan because you never know what you can encounter and it is worth spending a little more to be safe than sorry

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage and easy to redeem, better safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new computer and geek squad went above and beyond to make sure everything from my old computer was transferred to my new one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was excellent. They kept in contact with me and did an outstanding job. They also thoroughly cleaned up their mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the insurance that best but provided for the items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth getting, wish i had gotten it before my ps5 controller had stick drift. it would of came in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year Accidental Geek Squad Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to purchase the Insurance policy, I have never been denied any replacements for the faulty article I have bought. Geek Squad Replacement is a Safety Net. GET IT!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] What can i say that has not already been said this controller is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer rage protection more like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% need¡!!!!!!!¡¡!!¡!!!!!¡!!¡!!!!!¡¡!!!!!!¡!!!!¡

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed sometimes, convenient too if you use it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solved, It's kinda their thing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to utilize and peace of mind knowing your investment is protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent gotten to use this yet. However it feel great to know that i can get my product fixed if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for controllers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for controllers, if you game a lot this is a no brainer for stick drift/problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy replacements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to have quite a few replacements of different products over the year and this service plan never disappoints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best warranty money can buy. highly recommend! The ease of using the warranty. You don't have to worry of something going wrong with your new purchases. Best Buy makes life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase extended protection from BB on all major electronic purchases. With the declining quality in electronics recently it is definitely worth the cost to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love You GeekSquad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Warranty & Insurance. Without It, You Will Pay FULL Price Everytime A Hard Malfunctions, It Breaks, CD Won’t Work And All. #geeksquad Is The Freaking Best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad and how helpful they are. They always find a way to solve your issues fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always nice and there for you when you need assistant with fixes or potential exchanges

    I would recommend this to a friend