Customer Ratings & Reviews

Headset stopped working only a couple months of use. Good thing i purchased the geek squad replacement plan! Brought back to best buy and was able to get a new headset, super easy! Thank you!

I live the geek squad. Theyare very knowledgeable at what they si. The wait time is not long and you will get great service.

Great controller for the switch. I’ve been through a few of them but each one always feels amazing!

Always helpful with whatever problem you are dealing with

What is this item it does not state what it is I am slightly confused it justbhas a picture of random black shapes like a blender maybe a coffee pot I am notnsure what they represent

Great purchase and great price and also a great merchandise

The agents did a great job and would recommend this service to anyone

This is an amazing warranty, I have been using it for years now and it’s so worth it! High recommend it!

Amazing service. Makes life way easier if your not tech savvy like myself

If you game regularly then your controller will break! It just will. And PSN company controllers are the best. This plan gives a free controller when yours breaks, but the warranty is void at that point. So in reality this lets you by the next controller for about 60%off.

Nice peace of mind to have when buying electronics.

Over all the two times I’ve needed to replace my broken equipment this really works unless your product becomes discontinued then they will issue a refund for your products price but over all it’s great to have better than paying full price for a new one

Geek squad protection is why I choose Best Buy. I sure expensive items and in my 8 years using it I’ve never had any issues claiming a return for faulty or sub par items.

I love to get a Geek squad protection in all my things that I buy from Best Buy, they actually help you with everything you need.

Don't pass this up. Xbox controller was 6 months old (probably still under original warranty) and I started to have problems with the thumb sticks. Walked into Best Buy with my receipt and instantly had a return refund! No hassles at all and I highly recommend!!

ofc i thank you for your service in geeek squad, yall do great work

Very helpful in a timely manner and great customer service. They help with any issues i had and fixed them i do use them when i go in and take there advice.

It is a must have to buy Geek Squad insurance for any item you buy. It has saved me from spending more than I should on certain items in case something has happened to the item. Easy exchanges, no hassle.

I am extremely satisfied with the warranty i purchased i come when broken or not working properly get a new product no questions asked and i buy a new warranty on top of that

2 year warranty is often overlooked but with the ease of checking all purchases for years on the best buy app it is extremely worth the price