Customer Ratings & Reviews

Worst experience with trying to get my money back.

Can only return the Elite 2 once, if it breaks (and it will) you have to buy the protection again.

Extremely wack its just not great and i was disappointed

I didn’t get my money back for the warranty I purchased for $20 with my purchase

can't get anyone to answer my calls; NEED HELP! pppplease!

Bought them brand new out the box and when I tried them on they didn’t work

Why was this cancelled when i had one year left????

Used to be $70 for a warranty and went up for no reason

Geek squad is a great support group to have with 24/7 online availability. In store repair services are great and I don’t say this to be nice or anything. I really mean it as I’ve had three of my laptops repaired, replaced, and upgraded. Their attention to detail and patience to help me understand the issues and solutions to my technical difficulties were explained in an easy enough manner that my brothers who isn’t so tech savvy was able to follow along and understand. Highly recommended purchase!

Replacement for items that are breakable are always good

Geek squad sucks for everything. Honestly is a waste of money

I alway purchase but the service is poor and I hope when needed it works

I just bought insurance for my electronics lets see if its worth it

if you buy expensive stuff this is a must trust me

Over charging for some bull bull not t worth it mannnn

I don't like the service. But I need insurance....

We have used the week squad service many, many times and it is wonderful. Of all the extended warranty companies it is probably the easiest to work with. Some make you Juan through a bunch of hoops and than not cover anything. Geek squad saves the warranty info on their site and than easily does the repair. They are my favorite. You should definitely add the week squad warranty. It is not just affordable it is the best quality.

I got this service for my ps5 controller( stick drift nonstop) and my turtle beach 600 gen2( mic breaking flaw). Best buy replaced both with no problems. Even going back 10+ years ago when i got my Beats by Dre, they would replace them with no issue. My only complaint is that the service is a one time use thing so if your controller has the warranty and you get stick drift and you return it, you gotta buy the warranty again for the new controller. Makes sense, i get it, but i wish i was different. Minor complaint but the few bucks extra is better than spending hundreds to replace something on your own.

Im very hapoy i got the protection plan in case i damaged my switch controller good thing my controller still good and i dont regret getting the protection plan because in case im raging in mario party i know the protection plan has my back

I always will recommend Geek squad protection on products, especially computers, gaming, accessories. They’ve always been amazing when something breaks or needs a replacement. SOOO much easier than dealing with customer service from the actual product and if they can’t figure it out they sometimes just give you a new one. 20/10 recommend them.