Customer Ratings & Reviews

At least when it comes to ps5 controllers or gaming headphones I say its worth it these are the only things I've used them on so I'm only using my experience with them. I will say they are always helpful would recommend

This is one of the easiest insurance plans to use depending on what you bring it in for I use it for my headphones and controller something breaks on it or they get stick drift I bring it in they replace it that easy

If you have to use the best buy extended warranty just remember that it ends right then and you'll have to purchase a new one for the replacement controller. If the controller is not in stock in your color they will have to order you a new one in your color. If they have a different color than you bought in stock they will not exchange colors. However they will refund you your purchase price if they can't find a replacement in your color. If you do use the extended warranty during the 2 year period, you will get a prorated refund on the amount you have left on the two year policy. Without the best buy extended warranty, the alternative is using the Microsoft warranty which doesn't last near as long, and you will have to send it off to Microsoft and wait 10 to 14 days to get it back, and they will send you one that's refurbished. This happened to me five times within several months before Microsoft refunded my purchase. So even though the Best Buy warranty is expensive, they do hand your replacement controller if they have it in your purchased color only, and even though the warranty ends at that point in time, they will prorate you what is left in the 2-year policy if you have to use it before the policy is up. That ends up being cheaper than buying a brand new controller, even if you purchase one of the cheapest Xbox brand controllers on the market

Really glad I added the Geek Squad Protection Plan. Stuff happens, and it’s nice not having to worry about repair costs or headaches if something goes wrong. The process is easy, the staff is helpful, and the peace of mind is totally worth it. Would definitely recommend.

Geek Squad plans are definitely worth their money, they’ve saved me more than once!

I ordered the Sony DualSense Wireless Controller in Chroma Indigo from Best Buy and was blown away by the same-day pickup option! The ordering process was seamless, and I was notified immediately when my order was ready at the Woodmore Towne Centre, MD location. Talk about fast service! This controller is a game-changer! The haptic feedback and adaptive triggers really elevate my gaming experience on the PlayStation 5. The Chroma Indigo color looks even better in person! It's super sleek and vibrant! Best Buy made this whole experience so easy. Between their excellent customer service, quick notifications, and reliable same-day pickup, I’ll definitely be coming back for my next gaming accessory.

Had to bring back my controller and exchange it because it started breaking one year in it’s worth buying this.

Nice flat keyboard that are not raised too high. I feel comfortable with the flat bow buttons.

I would buy this if your item starts to break and your warranty is still active, you can exchange it.

Anything you buy make sure you have a warranty, it may save you

It’s always good have insurance or warranty on everything you buy

Great product great service protection. Great coverage for your device.

Great warranty, I appreciate Best Buy offering this on their products

Really comes in handy with the Xbox Elite Series controllers since they have stick drift and bumper issues frequently. Just get this each time and easily swap out for a new controller when they inevitably break.

I highly recommend it if you need help with anything

This keyboard has been my favorite! Love the soft click keys, ease of wireless, the battery lasts so long.......Love it!

Been using Geek Squad for pretty much everything I get from Best Buy, honestly the smartest decision anyone could make, super efficient customer service response

it works very well and my son is happy with it. I recommend you get it.

Nice keyboard and it’s water resistant definitely recommend as an affordable keyboard

It's an excellent idea to protect my controllers with a warranty, but I think I'm not going to need it, the controllers look so great.