Customer Ratings & Reviews

Used it to replace my controller that ended up with stick drift and sticky button and disconnected problems but they replaced it with no worries and gave me a new 1

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.

I was feeling my Xbox elite controller a little off so I took it to a geek squad member. Recommend me a new controller and now I’m back playing online. Stress free, no going back or forth. THANK YOU

These guys did a great job with my cobra dash cam installing. Less than 1 hr I hope Best Buy appreciates them and the fast good work they do . . Ty

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

This good service for low price!!!!! I use this series for Protection Elite 2

Andy was very patient and helpful with helping us choose the right laptop we need.

Great customer service and great warranty price for my controller

Love the Geek squard replacement service. I always purchase it when i get something from BestBuy. It saves money and time.

Great service if anything happens to the product, fast and easy return process.

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!

It’s a great coverage to have!!! Mostly for 2 years and it covered and expensive control once it broke!!!

Geek squad has always been a good option. Have never had any issues with their services.

Good to have for issues my future IT tech wife can't fix for me yet

Always able and willing to help with whatever is needed.

Great program when you need it. Have easily replaced multiple controllers.

all tech should be protected, so i highly recommend this

This is the best thing ever hands down. I just love the fact that all my items are protected and will be replaced for a little fee. Xbox controllers mess up a lot, with this I get a next controller every time they break for $50. Gamers don’t miss the opportunity……

Need to have for kid and adult items things can always go wrong but with 2 year warrenty Best Buy is always helpful with a return or replacment

Gives you a great piece of mind when using your purchased products. I added it to my xbox controller in case of stick drift.