Customer Ratings & Reviews

Will always get replacement or extended warranty because I've never have had an issue with them honoring it. I'm always able to either get it fixed or replaced, no problem!

Protection for any purchase is totally worth it. Most if not all issues are covered and the process with geek squad is quick and easy.

Personally, if you are purchasing a handheld controller for your gaming device, getting the Geek Squad Protection is a must. Almost all controllers with joysticks will eventually give "stick drift" problems from casual gaming and the insurance helps replace that old controller without having to shell out the full price. It has never failed me as I've used this protection twice already, and everytime I do, I purchase the protection again. Must buy. Must protect.

Always get these with any electronics, have had 0 issues using when needed. Amazing for anything that you think may have an issue in the future

This item is very important because accidents happen so protecting your equipment is the best option

Totally worth the cost. I am able to swap the device out for the price of the warranty instead of paying full price again.

There was a small issue with his lil chip thing that plugs into the console. I went online and set up an inspection for repairs, and they ended up trading it in for a brand new set. They didnt have my exact one in stock but luckily they color i wanted when i first ordered which was out of stock at that time. Excellent service troughout the entire transaction.

I recommend betting this warranty. I had. Stick drift and returned my dual sense controller and they did not give me a hard time told the the issue I was having and let me pick a new one . I got warranty again

The 2-Year Accidental Geek Squad Replacement plan is an excellent investment for protecting your electronics. It offers peace of mind, knowing that if anything happens to your device—whether it’s accidental damage, spills, or hardware failure—you’re covered. I purchased this plan for my TCL 50" Q5-Series TV and PS5 Slim Console, and it’s been a lifesaver. When I accidentally knocked over my TV, causing a crack in the screen, Geek Squad processed my claim quickly and without hassle. The replacement process was smooth, and I didn’t have to worry about expensive repair costs. The plan is especially worth it for high-value items like gaming consoles and TVs, where repairs or replacements can be costly. The coverage is comprehensive, and the customer service team is helpful when filing claims. The only minor downside is that the plan adds to the upfront cost of your purchase, but considering the potential savings in case of an accident, it’s well worth it. I highly recommend this plan to anyone looking to protect their electronics from life’s unexpected mishaps.

The best warranty anyone offers , it’s something happens just go back and get a new one , worth it

I also get protection on my items so I can return it I have any problems

What more does someone have to say about the insurance, but "buy insurance, pay less when you return an item".. I return my old controllers at around 1-2 years because I use and abuse my controllers to the max. I have not been seeing any change in the controllers. Same old stick drift with every return.

Always willing yo help at a moment’s notice customer service quality is unbelievably excellent

I’ve bought the protection plan for a few different items now. I’ve only had to use it once, and when I did, it was easy peasy. Best Buy got me squared away in one simple visit.

Geek squad protection goes on every headset and controller I purchase for my kid. Great piece of mind only paying for the coverage again instead of replacing the whole purchase

The 2-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 2-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 2-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

The 2-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 2-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 2-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

having a warranty is always amazing cause it makes it easier to feel like there will last. my old controller broke and this is why i got a warranty

I have never gone wrong with the plan - Best Buy always comes through..ALWAYS

I've been using Best Buy's warranty system for 20 years and it never disappoints.