Customer Ratings & Reviews

That's why I love to buy from Best Buy every where yiu go they offer yoh 1 year warranty. Best Buy offers you 2yr warranty. A great Purchase.

This warranty works great. Little pricey but they are very easy to get a replacement from.

coverage allowed me to avoid having to pay 20$ per thumbstick if they were to give out. Worth!

Peace of mind is great, I always get a plan because if you don’t get a plan it may break!

I bought a Playstation Dualsense Edge controller last year and experienced some stick drift. I was under 1 year from date of purchase and when I did buy it, I also bought the Geek Squad protection. Here are my thoughts on that. The Geek Squad protection at Best Buy… it’s a bit of a mixed bag. It’s an extra $60, which is fine if you don’t already have backup thumbsticks. I had some drift issues, brought mine in under a year into ownership, and they swapped it out no problem—but then canceled the protection plan unless I bought it again for the new controller. That’s the part that really rubbed me the wrong way. I was still under Sony’s manufacturer warranty, so why reset my paid coverage? The guy just said, “That’s how we do it.” Well… your way sucks. It should carry over and only be considered in use after the Sony warranty ends, like most other protection plans I’ve had. I'm going to think twice about purchasing it next time around.

Best insurance in the market. I really enjoy the fact that i walk in and can exchange an item there with no hastle.

Best insurance in the market. I really enjoy the fact that i walk in and can exchange an item there with no hastle.

Bought a purple Xbox controller for my girlfriend for her birthday last year. Her niece dropped it on the floor enough times that it stopped working. We walked in to Best Buy, told them our names so they could pull out the warranty, and walked out 15 minutes later with a brand new controller. I say buy the warranty every time.

A nice wireless keyboard and mouse combo. Works well. Paired instantly. Keys are quiet. Mouse is smooth.

the squad was very helpful when i needed the service i would tell my friends

Every time I had ANY issue with ANY product, they always resolve the issue immediately

They were very helpful when needed. I have used them on all electric questions I have had

I got this for my Son for his new controller ,its only been a week ,so thank God I havnt had to use it!

Got this for my PS5 duelsence esge replaceable joystick, so I expect to make great use of this service with the eventual stick drift.

Favorite protection plan available would recommend 10/10 times

The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

Greek Squad is exceptional good for seniors or if you are not experienced in your electronics. Your repairs are done with care & warranty

I always get the geek squad to help with troubleshooting and repair. I would definitely recommend.

I think I got this for my Xbox controller so when the stick drift hits I'm turning it in

Easily replaced my controller when it broke. Got a gift card to get a new one instantly